Audrey Brown
Portland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Program Coordinator, Cardiac Rehabilitation
Adventist Health Portland
Portland, OR
01.2025 - Current
- Coordinate program schedules and staffing schedules to enhance operational efficiency.
- Analyze program performance data to identify areas for improvement.
- Mentored staff, providing guidance on best practices and project workflows.
- Meets regularly with key stakeholders to ensure alignment on program goals and objectives.
- Facilitate monthly team meetings and weekly huddles for improved team collaboration with establishment of regular coordination meetings and updates.
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintains detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Ongoing Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Maintain security of private health information.
Sr. Administrative Assistant, Cardiac Rehabilitation
Adventist Health Portland
Portland, OR
12.2021 - 12.2024
- Directed staffing schedules and daily assignments in absence of direct management. Served as liaison between staff and upper management to enhance operational efficiency. Supervised daily department functions and conducted thorough reviews of billing charges and EMR discrepancies.
- Facilitated department meetings to enhance team communication and collaboration. Supported orientation process for new hires to ensure smooth integration into the department.
- Assisted staff in reviewing billing charges and correcting EMR errors. Supported team members in implementing error prevention strategies. Guided personnel through error correction processes.
- Coordinated efforts with medical director and cardio administration to ensure successful planning and execution of various projects.
- Directed cardiac rehabilitation team during Epic go-live, ensuring minimal billing errors and enhancing departmental efficiency.
- Led project management efforts in collaboration with medical director and cardio administration to successfully close phase 3 maintenance program.
- Demonstrated ability to balance supervisory and administrative tasks to ensure efficient referral review, collection of medical records, patient registration, insurance authorization, and new patient appointment scheduling.
Patient Access Specialist, Central Scheduling
Adventist Health Portland
Portland, OR
03.2020 - 12.2021
- Coordinated scheduling of diverse hospital radiology exams, including interventional radiology procedures and cardio-thoracic pre-surgery orientations.
- Developed and implemented training programs focused on interventional radiology procedures and cardio-thoracic pre-surgery orientations for colleagues.
- Performed detailed reviews of incoming exam orders, focusing on accuracy of ICD-10 codes and compliance with provider signatures and notes to uphold quality standards.
- Achieved high levels of patient compliance with HIPAA through effective communication and support. Enhanced documentation accuracy by implementing rigorous attention to detail, resulting in minimal errors. Fostered an environment of accountability and precision in patient care.
Customer Service Specialist
PacificCorp
Portland, OR
04.2017 - 05.2019
- Facilitated client communication regarding billing, collections, and service inquiries.
- Utilized strong conflict resolution skills to address and de-escalate client complaints, ensuring satisfaction.
- Assigned to exclusive billing projects and back-office task team, reflecting proven efficiency and precision in work performance.
Office Manager
Law Office of Cahoon & Smith
Jonesboro, AR
08.2015 - 12.2016
- Facilitated staff training and provided oversight to enhance proficiency in new hire billing and office operations.
- Spearheaded transition to electronic record-keeping, enhancing operational efficiency and accuracy.
- Established and maintained effective communication channels with attorneys, clients, and government officials to ensure seamless court operations.
- Oversaw bookkeeping operations, including supply procurement. Managed accounts payable and receivable functions to maintain financial accuracy. Delivered notary public services to facilitate documentation processes.
Education
Bachelor of Science - Business Management
University of Phoenix
06.2020
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Project management
- Program optimization
- Generating schedules
- Referral coordination
- Scheduling proficiency
- Staff evaluation
- Multitasking
- Attention to detail
Timeline
Program Coordinator, Cardiac Rehabilitation
Adventist Health Portland
01.2025 - Current
Sr. Administrative Assistant, Cardiac Rehabilitation
Adventist Health Portland
12.2021 - 12.2024
Patient Access Specialist, Central Scheduling
Adventist Health Portland
03.2020 - 12.2021
Customer Service Specialist
PacificCorp
04.2017 - 05.2019
Office Manager
Law Office of Cahoon & Smith
08.2015 - 12.2016
Bachelor of Science - Business Management
University of Phoenix