Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer
Timeline
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Audrey Byrnes

Summary

Talented Technical Coordinator offering four years of experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving laboratory quality improvement projects.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Coordinator

Sonora Quest Laboratories
Phoenix, AZ
06.2018 - 10.2022
  • Oversaw training and tracked annual competence.
  • Arranged installations with associated resource management and schedule coordination.
  • Organized procedures for providing and improving quality care.
  • Updated senior leaders on progress and roadblocks.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.

Medical Laboratory Scientist I

Sonora Quest Laboratories
Phoenix, AZ
02.2016 - 06.2018
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Led quality control diagnostic testing, documenting variances in results and blood product performance.
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Tested specimens and blood products in accordance with The College of American Pathologist standard operating procedures.

Hematology Technologist

Laboratory Corporation Of America
Phoenix, AZ
08.2012 - 01.2016
  • Conducted chemical analysis of blood, urine and serum to determine presence of normal or abnormal components.
  • Resolved problems, improved processes and provided exceptional service.
  • Utilized expertise in serology, urinalysis and hematology to help with diagnosis of medical issues.
  • Collaborated with team members to achieve target results.

Referral Test Clerk

Laboratory Corporation Of America
Phoenix, AZ
08.2005 - 08.2012
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Point of contact for referral laboratory and company inquires.
  • Established and maintained client rapport by utilizing quality customer service.
  • Devised process improvement to reduce testing time frame, reduced shipping costs by 20%

Education

Master of Science - Healthcare Administration

University of Arizona Global Campus
San Diego, CA
12.2022

Bachelor of Science - Applied Science

Arizona State University
Tempe, AZ
05.2015

Bachelor of Science - General Biology

Grand Canyon University
Phoenix, AZ
05.2005

Skills

  • MS Office
  • Workflow Processes
  • Data Communications
  • Technical Improvement Knowledge
  • Product Knowledge
  • Technology Implementation
  • Collaboration Skills
  • Quality Improvement Processes

Certification

  • HFMA - Certified Specialist Business Intelligence

Volunteer

Volunteer Assistant Animal Keeper at Phoenix Zoo Animal Care Clinic from June 2009 to August 2012

Timeline

Technical Coordinator

Sonora Quest Laboratories
06.2018 - 10.2022

Medical Laboratory Scientist I

Sonora Quest Laboratories
02.2016 - 06.2018

Hematology Technologist

Laboratory Corporation Of America
08.2012 - 01.2016

Referral Test Clerk

Laboratory Corporation Of America
08.2005 - 08.2012

Master of Science - Healthcare Administration

University of Arizona Global Campus

Bachelor of Science - Applied Science

Arizona State University

Bachelor of Science - General Biology

Grand Canyon University

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Audrey Byrnes