Audrey Cano
El Paso,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
Work History
Sales representative
Verizon wireless
El Paso, TX, USA
- Conducted store inventory
- Have met and exceeded all goals and targets
- Built relationships with customers to meet and exceed their needs
- Account for deposits and drawer cash balances
- Up sale products and services on every sale
- Exceeds all trainings and meets all work requirements
Store manager
Metro Pcs
El Paso, TX, USA
- Managed a staff of 6 members
- Assigned employees to specific duties to meet the needs of the store
- Trained coached staff members in up scaling sales and goal reaching
- Reported to the district manager regarding all store numbers and percentages
- Conducted store inventory for accountability
- Interviewed job candidates and made staffing decisions
- Was involved with event marketing for the stores
- Inventoried all store cash and made bank deposits
Sales associate
Journeys
Cielo Vista mall, El Paso, USA
- Contributed to team success by exceeding team sales and goals
- Built relationships with customers to increase repeat business
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
Small Business Co-Owner
Bliss Barbershop
El Paso, TX
03.2018 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Money Center Associate
Walmart
El Paso, TX
01.2018 - 12.2020
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Updated and maintained long-term accounts. For all of the stores till and money services.
- Managed a team of 10 or more associates by effectively ensuring the front end met all of the customers needs and satisfaction
- Coordinated lunch breaks and break times for all front end associates.
Education
High school diploma -
Captain John L, Chapin
El Paso, TXbusiness management
University of El Paso
El Paso, TX10.2017
Skills
- Perfect attendance record
- Mathematical aptitude
- Staff training and development
- Personal development
- Dedicated team player
- Positive outlook
- Cheerful and energetic
- Resolution oriented
- Goal oriented
- Customer service focus
- Client Service
- Customer Success Management
Accomplishments
- Fulfilled all supervisory duties as a store manager with a team of six employees at two locations.
- Was awarded 'Best sales rep' with the highest phone sales in all locations in the region and high store percentages and productivity.
- Also recognized for exceeding all customer service goals set by corporate.
- Managed two stores and accomplished manager's position in 6 months as the youngest sales rep with the company.
- Well known for outstanding teamwork and leadership and great multi-tasking skill.
- Represented and marketed sales for company through television media and other media.
Languages
Spanish
Full Professional
Timeline
Small Business Co-Owner
Bliss Barbershop
03.2018 - Current
Money Center Associate
Walmart
01.2018 - 12.2020
High school diploma -
Captain John L, Chapin
Sales representative
Verizon wireless
Store manager
Metro Pcs
Sales associate
Journeys
business management
University of El Paso