Audrey Cathy
North Las Vegas,NV
Summary
Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
32
32
years of professional experience
Work History
Outbound Problem Solver
Amazon
10.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
- Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.
- Reduced order processing times with efficient investigation and resolution of shipping discrepancies.
- Enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
- Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
- Achieved consistent on-time delivery performance through proactive identification and resolution of potential roadblocks in the outbound process.
Cosmetic Beauty Advisor
Mary Kay
12.2019 - 12.2022
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
Customer Service Representative
CenturyLink
02.2007 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Quality Control Inspector
Bed Bath & Beyond
06.2005 - 10.2007
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
- Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
Business Owner
Childcare
01.2003 - 04.2005
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Retail Sales Associate
AAFES
07.1999 - 06.2002
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Safety Coordinator
Civil Service Commission
01.1996 - 08.1999
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
Certified Nursing Assistant
Nursing Group
01.1992 - 10.1995
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Associate of Arts - Criminal Justice
Cerro Coso Community College
Ridgecrest, CA07.2004
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL08.1991
Associate of Applied Science - Nursing Assistance
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL08.1991
Skills
- Creative Solutions
- Problem Analysis
- Goal Setting
- Sales Techniques
- Multitasking
- Stress Management
- Active Listening
- Adaptability
- Customer Service
- Time Management
- Performance Monitoring
- Problem Identification
- Order Fulfillment
Timeline
Outbound Problem Solver
Amazon
10.2021 - Current
Cosmetic Beauty Advisor
Mary Kay
12.2019 - 12.2022
Customer Service Representative
CenturyLink
02.2007 - 02.2020
Quality Control Inspector
Bed Bath & Beyond
06.2005 - 10.2007
Business Owner
Childcare
01.2003 - 04.2005
Retail Sales Associate
AAFES
07.1999 - 06.2002
Safety Coordinator
Civil Service Commission
01.1996 - 08.1999
Certified Nursing Assistant
Nursing Group
01.1992 - 10.1995
Associate of Arts - Criminal Justice
Cerro Coso Community College
High School Diploma -
Fort Walton Beach High School
Associate of Applied Science - Nursing Assistance
Okaloosa Technical College And Choice High School