Audrey Chartier
Pembroke,NH
Summary
Proven leader in customer service management at Heritage Plumbing & Heating, adept in complaint resolution and CRM, significantly enhancing customer satisfaction and loyalty. Excelled in staff training and fostering a collaborative team environment, mastering both sales criteria and decision-making skills. Achieved a notable reduction in customer complaints through strategic problem-solving and customer-focused initiatives. 2 years of sales experience before management.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Heritage Plumbing & Heating
05.2010 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Basic Studies
Fisher College
Boston, MABusiness Administration And Management
Northeastern University
Boston, MASkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Decision-Making
- Complaint resolution
- Customer Relationship Management (CRM)
- Staff Training
- Customer Retention
Timeline
Customer Service Manager
Heritage Plumbing & Heating
05.2010 - 09.2021
Basic Studies
Fisher College
Business Administration And Management
Northeastern University