Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Audrey Chavez

Bayard

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Las Cruces Tree Service
07.2019 - 09.2023
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sales & Reservations Agent

Uhaul (Remote)
03.2011 - 05.2016
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.

Customer Service & Sales Agent

Verety (Remote)
10.2007 - 05.2009
  • Greeted customers and offered assistance with selecting products and completing purchases.
  • Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance targets consistently.
  • Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
  • Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
  • Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.

Community Health Worker

Hidalgo Medical Services
02.2006 - 09.2007
  • Coordinate care among individuals, communities, and health and social service systems, conducted outreach, such as through home visits
  • Provide culturally appropriate health and informational resources
  • Oversee case management and resource access, advocate for individuals and communities regarding housing, food security, and other needs
  • Provided coaching and social support, such as nutrition training, recovery services for mental health and substance use disorders, chronic disease management and prevention
  • Organized health fairs and screenings, increasing early detection of chronic conditions and connecting individuals with treatment options.

Account Associate

Teleperformance USA
02.2004 - 01.2006
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Implemented innovative account strategies, leading to increased revenue for both the company and clients.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Desk Clerk

Drifter/Copper Manor
06.2004 - 07.2005
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Enforced building rules with staff, guests, and outside professionals.

Information Technology Specialist (Internship)

Fort Bayard Medical Facility
01.2005 - 05.2005
  • Provided support, guidance, and expertise in various IT functions such as, support, guidance, and expertise in various IT functions
  • Analyze, test, and troubleshoot network systems, such as local area networks (LANs), wide area networks (WANs), and cloud networks
  • Support and maintain software, databases, and web resources and provided maintenance and improvement of an organization's technical ecosystem, ensuring the safety of critical files and company data.

Graphic Designer/Assistant (Temp)

Hasani Kudura – Consultant
07.2004 - 01.2005
  • Completed final touches for projects such as images sizes and font selection.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Completed final touches for projects before rollout.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.

Direct Support Staff

WNG Community
07.2002 - 02.2004
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Support Representative

Stream International
11.2000 - 07.2002
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.

Owner and Operator

Best Pawn
01.1999 - 01.2000
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Drafted reports detailing machine production outputs and material quantities.
  • Oversaw logistics and inventory management for storeroom.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Manager

Snappy Mart Stores
03.1996 - 12.1998
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Juvenile Community Monitor (Part Time)

Children Youth and Family Department
04.1997 - 05.1998
  • Monitored juveniles daily, conducted searches, provided daily paperwork and kept in contact weekly with juvenile probation officers. Attached strategic bracelet monitoring, and kept in contact with local police as needed.
  • Monitored government regulations and standards to provide alignment with company policies and procedures.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.

Security Guard

Murray Guard
05.1992 - 07.1994
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Office Assistant

Clean Tech
02.1990 - 01.1992
  • Delivered clerical support by handling range of routine and special requirements.
  • Monitored security to help maintain equipment, data and information safety.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Gift Shop Attendant

Phoenix Zoo
05.1989 - 01.1990
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Office Assistant

Senators Pete Domenici Office
10.1988 - 01.1989
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Associates of Science in Business Administration -

Western New Mexico University
Silver City, NM
05.2008

Microsoft Office Specialist -

Western New Mexico University
Silver City
05.2006

Associate of Science in Computer Networking and Technology -

Western New Mexico University
Silver City, NM
07.2005

Skills

  • Product Knowledge
  • Call Management
  • Data Collection
  • Data Entry
  • Customer Service
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Office Suite

Certification

  • Microsoft Office Specialist Certificate – Microsoft Word
  • Microsoft Office Specialist Certificate – Microsoft Excel
  • Microsoft Office Specialist Certificate – Microsoft PowerPoint
  • Certificate of Appointment – Notary public of the State of New Mexico

Volunteer Experience

Big Brothers and Big Sisters, Administrative Support Specialist

References

  • Alfred Chavez Jr., School Counselor, 575-538-1671
  • Bianca Sanchez, Behavioral Therapists, 575-956-3681
  • Jasamine Alirez, Business Owner and Operator, 575-644-7041

Timeline

Administrative Assistant

Las Cruces Tree Service
07.2019 - 09.2023

Sales & Reservations Agent

Uhaul (Remote)
03.2011 - 05.2016

Customer Service & Sales Agent

Verety (Remote)
10.2007 - 05.2009

Community Health Worker

Hidalgo Medical Services
02.2006 - 09.2007

Information Technology Specialist (Internship)

Fort Bayard Medical Facility
01.2005 - 05.2005

Graphic Designer/Assistant (Temp)

Hasani Kudura – Consultant
07.2004 - 01.2005

Desk Clerk

Drifter/Copper Manor
06.2004 - 07.2005

Account Associate

Teleperformance USA
02.2004 - 01.2006

Direct Support Staff

WNG Community
07.2002 - 02.2004

Customer Support Representative

Stream International
11.2000 - 07.2002

Owner and Operator

Best Pawn
01.1999 - 01.2000

Juvenile Community Monitor (Part Time)

Children Youth and Family Department
04.1997 - 05.1998

Manager

Snappy Mart Stores
03.1996 - 12.1998

Security Guard

Murray Guard
05.1992 - 07.1994

Office Assistant

Clean Tech
02.1990 - 01.1992

Gift Shop Attendant

Phoenix Zoo
05.1989 - 01.1990

Office Assistant

Senators Pete Domenici Office
10.1988 - 01.1989

Associates of Science in Business Administration -

Western New Mexico University

Microsoft Office Specialist -

Western New Mexico University

Associate of Science in Computer Networking and Technology -

Western New Mexico University

Similar Profiles

CREATE PROFILE
Audrey Chavez