AUDREY CHRZANOWSKI
Charlotte,NC
Summary
Customer-focused professional for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Convergys-Charter/Spectrum
01.2023 - Current
- Taking orders, processing payments, and managing accounts
- Handling complaints and directing customers to the right person or department
- Keeping records of customer interactions, including inquiries, complaints, and comments
- Referring unresolved issues to other departments for investigation
Benefits Verification Specialist
AmerisourceBergen
01.2021 - 01.2023
- Reviews all patient insurance information needed to complete the benefit verification process
- Triages cases with missing information to appropriate program associate
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Identifies any restrictions and details on how to expedite patient access
Travel COVID-19 Tech
Carolina Medical Lab
01.2020 - 01.2021
- Work in various settings, such as drive-thru clinics, hospitals, public health sites, or workplaces conducting routine screening
- Responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating patient information, and checking patients in and out
- Administer nasal swabs, throat swabs, or saliva tests to individuals for COVID-19 testing
- While adhering to strict infection control protocols to minimize risk of contamination or exposure
- Record patient information and test details accurately
- Ensuring confidentiality and compliance with HIPAA or other privacy laws
- Label specimens clearly and maintain proper documentation for tracking and reporting
- Completed daily logs and COVID collections
Clinical Lab Assistant II / Charge Tech
Atrium Health
01.2016 - 01.2019
- Train new team members in the department according to Standard Operation
- Oversee daily operations and provide guidance to team members
- Assign tasks and manage workloads to ensure efficient completion of duties
- Serve as the primary point of contact for team inquiries and problem resolution
- Completed daily procedures, pending logs, maintenance, inventory management, and temperature checks
- Ensure that work performed by the team meets established quality standards and compliance guidelines
- Address and escalate issues as needed, ensuring they are resolved promptly
- Identified discrepancies and reported them through appropriate channels to the immediate supervisor
RMA
First Care Medical
01.2014 - 09.2016
- Assisted with wound care, throat cultures, pregnancy tests, instrument prep, Pap smears, and tray setups
- Scheduled and maintained patient flow of rooms, accommodating 20-50 patients per day
Customer Service Representative
Connexions
02.2022 - 12.2022
- Supervised live team customer interactions
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
RMA - Phlebotomy, CPR/AED, HIV/Bloodborne Pathogens, HIPAA
Southeastern Institution
01.2016
Diploma -
Harding University High School
01.2007
Skills
- Clear verbal and written communication
- Word/Excel proficiency
- Problem-solving skills
- Adaptability
- Benefits verification
- Customer complaint resolution
- Customer relationship management
- Team training
- Effective communication
- Call center experience
- Senior leadership support
- Cultural awareness
- Data collection
Certification
- Registered Medical Assistant, 375056901
- Certified Clinical Medical Assistant (CCMA), L6F9Y8N5
- Certified Phlebotomy Technician (CPT)
- Certified Medical Assistant (CMA)
- Certified Clinical Certified Medical Assistant (CCCMA)
Contact
Charlotte NC
Volunteer Experience
Shelter Health Services, Escorted patients to exam rooms, Interviewed patients, Measured vital signs including weight, blood pressure, pulse, and temperature., Documented all information in patients' charts.
Timeline
Customer Service Rep
Convergys-Charter/Spectrum
01.2023 - Current
Customer Service Representative
Connexions
02.2022 - 12.2022
Benefits Verification Specialist
AmerisourceBergen
01.2021 - 01.2023
Travel COVID-19 Tech
Carolina Medical Lab
01.2020 - 01.2021
Clinical Lab Assistant II / Charge Tech
Atrium Health
01.2016 - 01.2019
RMA
First Care Medical
01.2014 - 09.2016
RMA - Phlebotomy, CPR/AED, HIV/Bloodborne Pathogens, HIPAA
Southeastern Institution
Diploma -
Harding University High School