Audrey Clark
Steinhatchee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer service representative
Abra Auto Body & Glass
2013.01 - 2018.10
- Accounts Receivable
- Estimator
- Scheduling of appointments
- Maintain invoices for ordering
- Ordering of all office supplies
- Data entry of payments
- Create client files
- Estimator/CSM
- Handle claims between insurance companies and customer
- Determine cost of damages for automobile accidents
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
Front office and receptionist
Toyota/Scion Stone
2012.01 - 2013.01
- Scheduling of appointments
- Answer all incoming calls and route to correct person
- Filing of paperwork and customer files
- Assisting advisors
- Taking all payments from customers
- Increased productivity by cleaning and organizing supplies.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Hostess •Server
Applebees
2011.01 - 2012.01
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
2011
Skills
- Account Management
- Customer Relations
- Active Listening
- Credit Card Payment Processing
- Customer Consulting
- Clerical Support
- Multi-Line Phone Talent
- Computer Proficiency
- Money Handling Abilities
- Customer Service
Timeline
Customer service representative - Abra Auto Body & Glass
2013.01 - 2018.10
Front office and receptionist - Toyota/Scion Stone
2012.01 - 2013.01
Hostess
•Server - Applebees
2011.01 - 2012.01
Pennfoster Highschool - ,
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