Audrey Colindres
Summary
Detail-oriented Patient Representative dedicated to providing superior support for patients in need of care and reliable information. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and dependable representative that takes the time to accurately help patients.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
RelateCare
01.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during scheduling.
- Enhanced call efficiency by managing multi-campaign phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Front Desk Receptionist
1886 Crescent Hotel
04.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Cashier
The Mad Butcher
06.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Tj's Sandwich Shop
02.2017 - 02.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Psychology -
University of Arkansas At Little Rock
Little Rock, AR04.2027
High School Diploma -
Sheridan High School
Sheridan, Arkansas05.2021
Skills
- Customer Service
- Problem-Solving
- Patient Registration
- Type 54 wpm
- Scheduling appointments
- Phone and Email Etiquette
- Calm and Effective Under Pressure
- Caring and Empathetic
- Analytical Skills
- Patient confidentiality
- HIPAA Compliance
- Directing callers
- Insurance Verification
Timeline
Patient Service Representative
RelateCare
01.2023 - Current
Front Desk Receptionist
1886 Crescent Hotel
04.2022 - 12.2022
Cashier
The Mad Butcher
06.2020 - 04.2022
Cashier
Tj's Sandwich Shop
02.2017 - 02.2020
Psychology -
University of Arkansas At Little Rock
High School Diploma -
Sheridan High School
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