Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Cooper

N. Las Vegas,Nevada

Summary

A dedicated Caseworker with strong skills in client needs assessment, resource coordination, and case management planning seeks to leverage expertise in therapeutic interventions to drive improved patient outcomes. Known for navigating challenging situations with empathy and problem-solving capabilities, fostering a supportive environment for culturally diverse individuals. Compassionate Mental Health Technician with extensive experience at the State of Nevada Desert Willow Treatment Center, specializing in patient-centered care and effective de-escalation techniques. Demonstrated ability to build trusting relationships that enhance patient cooperation and well-being, while maintaining precise documentation through proficiency in Microsoft Office.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Psychiatric Caseworker II

02.2024 - Current
  • My work performance duties were to perform and participate in the admission of the youth. I also assist in the completion of the admission summary, and I gathered the information that was provided by service providers.
  • I was also part of the discharge planning for the youth.
  • I would put a discharge plan in place with the input of the patient, the parent or legal guardian, and the treatment team member.
  • The discharge plan would consist of the placement, their educational needs being met, all their medication in place, their case management appointments set up, and a therapeutic treatment plan in place.
  • I would also develop their individual aftercare plan, addressing clinical follow-up service needs of the clients in conjunction with the discharge plan.
  • When it came to their discharge, I would prepare and process referral packets, meet with their collateral service providers, arrange for patients' transfer to wherever they are going to be discharged, coordinate services prior to discharge, and verify at the time of the discharge.
  • I would service their liaison to other departments, providers, and referral sources relative to the discharge planning and patient discharge.
  • Provide documentation of the patient and activities completed as part of the discharge process.
  • I also did all the weekly documentation for medical records. This included the following: parental/legal custodian, family contacts, collateral contracts, telephone contacts, site visits as needed, services provided, discharge planning, utilization of community resources, linkage of other programs that the patient can use, and progress/barriers in treatment, as well as progress/barriers towards discharge.
  • I also provided treatment planning input in the development of treatment plans regarding the basis for establishing short- and long-term goals.
  • Prepare pertinent documents, and make recommendations regarding treatment planning.
  • Attend and participate in weekly multidisciplinary treatment team meetings.
  • I would make recommendations, discuss the discharge plan, and provide information for discharge and the after-care plan.
  • Provide any educational needs, social skills, and support groups
  • Assist individual patients and families with case management needs
  • Also provide any additional duties assigned by my supervisor
  • I would also provide the family and the patient with the educational needs for ongoing individual and family education/skills training on issues of daily living
  • Making home/school visits to assess patient and family participation and to monitor the appropriateness of the discharge plan, I would also attend IEP meeting for the patient

Mental Health Technician/TREAT HOME PROVIDER

State of Nevada Desert Willow Treatment Center
Las Vegas, USA
05.2001 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
  • Applied de-escalation and limit-setting techniques to promote patient cooperation
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
  • Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or medical professional
  • Charted on each patient daily

Treatment Home Provider

State of Nevada DCFS-Oasis
Las Vegas, USA
07.2014 - 02.2024
  • Provided compassionate and patient-focused care to cultivate well-being
  • Maintained the entire family's schedule and organized events, visiting with client's relationships
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Cooked meals and assist patients with eating tasks to support healthy nutrition
  • Transported clients to and from medical appointments with safety and efficiency
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship
  • Able to bill QMA/QMHA NPI #1053842237
  • While working at Oasis as a THP my duties consisted of communicating with parents, guardians, DFS, DCFS, probation, and parole
  • I was responsible for admissions, incident reporting, charting, setting up medical appointments for the youth, and scheduling therapy and outpatient
  • I administered and monitored medications such as THP
  • Explained to the legal guardians and youth about discharge planning and went over the aftercare plans that also include clinical follow-up
  • I participate in treatment team meetings and recommend specialized care when needed
  • I am responsible for facilitating groups daily and/or weekly

Education

Masters Child And Adolescence Mental Health Counseling - Mental Health Counseling

Capella University
06-2027

Bachelor of Science - industrial-organizational, Psychology

University of Phoenix
Tempe, AZ
10.2023

ASSOCIATE DEGREE -

COLLEGE OF SOUTHERN NEVADA
LAS VEGAS, NV
06.2018

CERTIFIED MENTAL HEALTH III -

COLLEGE OF SOUTHERN NEVADA
LAS VEGAS, NV
06.2017

SCHOOL -

MED TECH VOCATIONAL
LAS VEGAS, NV
06.1992

Skills

  • Efficient management
  • AVATAR
  • NEATS
  • Fact-finding/analysis
  • Excellent
  • Great communicator
  • Highly detail-oriented
  • Organizational Skills
  • Ability to work in a fast-paced environment
  • Charting
  • Microsoft Word
  • Microsoft Excel/Spreadsheet
  • Microsoft Office / Office 365
  • Maintains Medical Records

Certification

  • License Southeast Career Technical Academy, Las Vegas, NV, 06/01/89
  • CPR BLS American Heart Association, 2023 - Current, Las Vegas, NV
  • First Aid, 2012, First Responders Certificate
  • Crisis Prevention Aggression Replacement (CPAR), 2017 - Current
  • ART Training, Current
  • PEM Training, Current
  • Medication Training, Certified through County, Current
  • BST / PSR Billing

Timeline

Psychiatric Caseworker II

02.2024 - Current

Treatment Home Provider

State of Nevada DCFS-Oasis
07.2014 - 02.2024

Mental Health Technician/TREAT HOME PROVIDER

State of Nevada Desert Willow Treatment Center
05.2001 - Current

Masters Child And Adolescence Mental Health Counseling - Mental Health Counseling

Capella University

Bachelor of Science - industrial-organizational, Psychology

University of Phoenix

ASSOCIATE DEGREE -

COLLEGE OF SOUTHERN NEVADA

CERTIFIED MENTAL HEALTH III -

COLLEGE OF SOUTHERN NEVADA

SCHOOL -

MED TECH VOCATIONAL

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