Audrey Costa
Salinas,CA
Summary
Licensed Clinical Social Worker (LCSW), Undergraduate degree in Psychology, seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Strong background in customer and human services fields, including positions in middle and customer service management. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, along with, excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dialysis Social Worker
DaVita
02.2022 - Current
- Assist patients in navigating complex healthcare systems, facilitating timely access to essential dialysis services.
- Formulate treatment plan strategies with patients and multidisciplinary teams to provide comprehensive and continuous care plan.
- Develop strong rapport with patients and families, fostering trusting relationships that support effective interventions.
Intensive Care Coordinator
Rebekah Children's Services
01.2020 - 05.2021
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Empowered clients towards self-sufficiency through goal-setting, skill-building exercises, and motivational interviewing techniques.
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
Psychiatric Social Worker I
Monterey County Behavioral Health Crisis Team
07.2019 - 11.2019
- Conducted crisis interventions, providing immediate support and connecting clients to appropriate resources.
- Presented clinical documentation and observations to interdisciplinary team.
- Supported clients and families with empathy and compassion during difficult times.
Resource Family Agency Social Worker
Aspiranet
05.2018 - 07.2019
- Developed positive relationships with foster families by offering ongoing guidance, training, and resources.
- Assisted in recruiting potential foster parents through community outreach initiatives and informative presentations.
- Increased placement stability by closely monitoring foster home environments and addressing any concerns promptly.
MSW Student Intern Trainee
Department Of Social Services, Family Support Division
08.2017 - 02.2018
- Enhanced client well-being by conducting comprehensive assessments and developing individualized treatment plans.
- Collaborated with multidisciplinary teams for improved client outcomes and service delivery.
Retail Manager
John's Video Palace
04.2012 - 06.2017
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
MSW Student Intern Trainee
Inpatient Psychiatric Health Facility
11.2016 - 05.2017
- Conducted crisis interventions, providing immediate support and connecting clients to appropriate resources.
- Facilitated group therapy sessions, fostering a supportive environment for personal growth and healing.
- Empowered clients to set goals and make informed decisions, promoting self-sufficiency and independence.
Community Support Specialist
Options Family of Services
09.2010 - 11.2011
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
Lead Residential Trainer
Creative Alternative for Learning and Living
06.2008 - 08.2009
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Care Provider
Private In-Home Health Care
11.2007 - 04.2008
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Sonata Home Coordinator
Options Family of Services
03.2007 - 10.2007
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
Community Support Specialist
Options Family of Services
10.2005 - 03.2007
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
- Established trusting relationships with clients, fostering a supportive environment for growth and self improvement.
Retail Sales Associate
Video Choice
05.2004 - 02.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations
Hostess
Marie Callender's
11.2003 - 04.2004
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Chief of Staff (Middle Management)
Signature Theaters
11.2000 - 10.2003
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
Retail Sales Associate
Ross Dress 4 Less
01.2000 - 06.2000
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Seasonal Sales Associate
Michael's Arts and Crafts
11.1999 - 01.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
Mervyn's of California
01.1999 - 10.1999
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Masters of Social Work - Social Work
Simmons College
Boston, MA02.2018
Bachelor of Science - Psychology
California Polytechnic State University
San Luis Obispo, CA06.2007
Skills
- Passion for Advocacy and Positive Change
- Team Building and Leadership
- Strongly Organized
- Excellent Time Management
- Clear and Effective Communicator/Team Liaison
- Continuous Improvement
- Positive and Constructive Feedback
- Decision-Making
- Problem-Solving
- New Hire Training
- Leading Team Meetings
- Complaint Resolution
Certification
- LCSW - Licensed Clinical Social Worker
California Board of Behavioral Sciences, Expires: 10/31/2024
Timeline
Dialysis Social Worker
DaVita
02.2022 - Current
Intensive Care Coordinator
Rebekah Children's Services
01.2020 - 05.2021
Psychiatric Social Worker I
Monterey County Behavioral Health Crisis Team
07.2019 - 11.2019
Resource Family Agency Social Worker
Aspiranet
05.2018 - 07.2019
MSW Student Intern Trainee
Department Of Social Services, Family Support Division
08.2017 - 02.2018
MSW Student Intern Trainee
Inpatient Psychiatric Health Facility
11.2016 - 05.2017
Retail Manager
John's Video Palace
04.2012 - 06.2017
Community Support Specialist
Options Family of Services
09.2010 - 11.2011
Lead Residential Trainer
Creative Alternative for Learning and Living
06.2008 - 08.2009
Care Provider
Private In-Home Health Care
11.2007 - 04.2008
Sonata Home Coordinator
Options Family of Services
03.2007 - 10.2007
Community Support Specialist
Options Family of Services
10.2005 - 03.2007
Retail Sales Associate
Video Choice
05.2004 - 02.2005
Hostess
Marie Callender's
11.2003 - 04.2004
Chief of Staff (Middle Management)
Signature Theaters
11.2000 - 10.2003
Retail Sales Associate
Ross Dress 4 Less
01.2000 - 06.2000
Seasonal Sales Associate
Michael's Arts and Crafts
11.1999 - 01.2000
Retail Sales Associate
Mervyn's of California
01.1999 - 10.1999
Masters of Social Work - Social Work
Simmons College
Bachelor of Science - Psychology
California Polytechnic State University