Audrey Cowan
Lansing,MI
Summary
Results-driven professional with extensive experience in customer service and team collaboration. Known for strong problem-solving abilities and punctuality, delivering exceptional service while managing multiple tasks in fast-paced environments.
Eager to learn new skills and trades.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Amazon Driver
BAS Logistics LLC
Lansing, Michigan
12.2024 - Current
- Operated delivery vehicles to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed routes using GPS systems for timely deliveries.
- Communicated effectively with dispatch regarding delivery status and issues.
- Adhered to traffic laws and company policies during all driving activities.
Beertender
Ozone Brewhouse
Lansing, MI
08.2022 - Current
- Served a diverse selection of craft beers to customers.
- Maintained cleanliness and organization of the bar area.
- Educated patrons on beer styles and brewing processes.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
Bartender/Server/Short Order Cook
Dagwoods
Lansing, Mi
07.2019 - 07.2025
- Maintained cleanliness and organization of bar area throughout shifts.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Processed customer payments accurately and efficiently using POS system.
- Prepared and cooked meals according to standardized recipes and menu specifications.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Handled many tables in very busy bar.
Server
Leroy’s
Lansing, MI
12.2022 - 01.2024
- Provided excellent customer service by taking and delivering accurate food orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Upsold menu items to enhance dining experience and increase sales potential.
Education
Esthetician - Estiology
Douglas J Aveda Institute
East Lansing, MI 12.2010 - 05.2011
Decatur High School
Decatur, MISkills
- Vehicle operation
- Route management
- Safety inspections
- GPS navigation
- Customer service
- Inventory management
- Quality control
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Upselling techniques
- Friendly and outgoing
- Punctuality
- Physical stamina
- Schedule management
- Valid Driver's license
- Flexible schedule
References
References available upon request.
Timeline
Amazon Driver
BAS Logistics LLC
12.2024 - Current
Server
Leroy’s
12.2022 - 01.2024
Beertender
Ozone Brewhouse
08.2022 - Current
Bartender/Server/Short Order Cook
Dagwoods
07.2019 - 07.2025
Esthetician - Estiology
Douglas J Aveda Institute
12.2010 - 05.2011
Decatur High School