Audrey Coward
Chattanooga,TN
Summary
Accomplished Quality Analyst with a proven track record at Foundever, enhancing operational efficiency through expert data analysis and quality improvement processes. Skilled in SOP development and adept at fostering positive customer relationships, demonstrated during tenure as an Uber Driver. Excelled in implementing audit processes and risk assessment, significantly contributing to informed decision-making and quality enhancements.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Foundever
03.2020 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Uber Driver
Uber
02.2018 - 02.2020
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05.2006
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Risk Assessment
- SOP Development
Timeline
Quality Analyst
Foundever
03.2020 - Current
Uber Driver
Uber
02.2018 - 02.2020
High School Diploma -
Volunteer High School