Audrey Cramer
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Receptionist
Nabizadeh Neurological
06.1999 - 09.1999
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Front and Back Desk Receptionist
Key Buick Audi Hyundai
09.1999 - 10.2000
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Collections Specialist
Citibank
11.2000 - 05.2004
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
Customer Care Representative
Option One Mortgage
05.2004 - 03.2005
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Retail Store Manager
SoShe LLC
01.2018 - 06.2020
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Exhibited excellent people skills during interaction with employees and customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Coordinator
Network Of Women LLC
01.2020 - 12.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed internal, external and crisis communications.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Coordinated and managed sponsorships and sponsorship activation.
Small Business Co-Owner
I Got You Grl LLC
01.2022 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
No Degree - Nursing
FSCJ
Jacksonville, FL High School Diploma -
First Coast High School
Jacksonville, FL06.1999
Skills
- Managing Multiple Tasks
- Clerical Support
- Customer Relations
- Professional Telephone Demeanor
- Spreadsheets
- Microsoft Excel
- Customer Service
- Microsoft PowerPoint
- 10-Key
- Microsoft Word
Timeline
Small Business Co-Owner
I Got You Grl LLC
01.2022 - Current
Coordinator
Network Of Women LLC
01.2020 - 12.2021
Retail Store Manager
SoShe LLC
01.2018 - 06.2020
Customer Care Representative
Option One Mortgage
05.2004 - 03.2005
Collections Specialist
Citibank
11.2000 - 05.2004
Front and Back Desk Receptionist
Key Buick Audi Hyundai
09.1999 - 10.2000
Receptionist
Nabizadeh Neurological
06.1999 - 09.1999
No Degree - Nursing
FSCJ
High School Diploma -
First Coast High School