Audrey Crossland
San Marcos,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Housekeeping Attendant
Hampton Inn Suites
06.2022 - Current
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Maintained inventory of housekeeping supplies, ensuring adequate stock levels for uninterrupted guest service.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
Housekeeping Team Lead
Motel 6 Hotel
01.2021 - 03.2022
- Collaborated with front desk staff to ensure seamless check-in/check-out experiences for guests.
- Increased staff productivity by providing ongoing feedback, coaching, and performance evaluations.
- Conducted inventory audits of linens, cleaning supplies, and equipment to minimize waste and control costs.
- Promoted a positive work culture by fostering collaboration among team members through regular meetings and open communication channels.
- Led cross-functional efforts between maintenance department and housekeeping unit for quick resolution of facility-related issues.
Retail Sales Associate
Adam N Eve
02.2020 - 12.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retention Associate
Alorica
08.2017 - 01.2019
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
Education
High School Diploma -
Clemens High School
06.2017
Skills
- Multi-tasking
- Time management
- Product Handling
- Money handling
- Microsoft Office Suite 365
- Quality Control
- Safety protocols
- Problem-solving
- Upselling Strategies
- Call Center Experience
- Active Listening
- Conflict Resolution
- Data Entry
Languages
English
Full Professional
Timeline
Housekeeping Attendant
Hampton Inn Suites
06.2022 - Current
Housekeeping Team Lead
Motel 6 Hotel
01.2021 - 03.2022
Retail Sales Associate
Adam N Eve
02.2020 - 12.2020
Retention Associate
Alorica
08.2017 - 01.2019
High School Diploma -
Clemens High School