Audrey Cuel
Battle Creek
Summary
Dynamic veterinary professional with extensive experience at Petsmart Veterinary Services, excelling in client management and medical documentation. Proven ability to streamline appointment scheduling and inventory management, enhancing operational efficiency. Skilled in basic veterinary procedures and adept at fostering positive client relationships, ensuring compliance with regulations and high-quality care.
Overview
13
13
years of professional experience
Work History
Front Office Duties
Petsmart Veterinary Services
Kalamazoo
10.2023 - 10.2024
- Answer phones on multiple lines, schedule/cancel appointments, checking clients in and out, sending emails, collect payments for services rendered, ordering inventory, keeping data up to date on Excel spreadsheets
- Roomed clients, vitals, basic exams, restrained animals, drew blood, ran labs, analyze samples under microscope, took x-rays, prepped animals for surgeries, assisted in surgeries, IV catheters, sterilizing instruments and making surgical packs, eye stains and tear tests, assisted in euthanasia, post mortems, completed medical notes and documentation, filling and administering medications, administering vaccines, filling out vaccine certificates, cleaning and preparing exam rooms, restocking supplies
- Ordering supplies, making schedule for office employees, coding for services rendered, end of day accounting for all charges, run deposits, trained other employees, oversaw daily operations, managed patient records, interacted with clients addressing complaints, oversee appointment systems, establish and implement policies and procedures, and ensure compliance with all regulations
Receptionist
DRVC on Columbia
Battle Creek
10.2021 - 01.2022
- Schedule and cancel appointments, greet and check in clients, assess pet, document reason for visit and give to veterinarian, document visit on computer and physical patient file, refill medications, flea/tick/heartworm medications, check clients out, take credit card and cash payments, answer phones, general cleaning and organizing
Team Member
Panera Bread
Battle Creek
08.2019 - 04.2020
- Took orders, cashiered, made food, waitressed, clean tables
Team Member/Manager
Bogar Theater/Toy Barn
Marshall
04.2012 - 06.2019
- Cashiering, bartending, customer service, cleaning, product displays, inventory, ordering, retail orders, scheduling, hiring
Education
Cosmetolgy -
Douglas J
Lansing, MI08-2016
High School -
Homeschool
01.2014
Some College (No Degree) - General Studies
Kellogg Community College
Skills
- Client management
- Appointment scheduling
- Inventory management
- Medical documentation
- Basic veterinary procedures
References
References available upon request.
Timeline
Front Office Duties
Petsmart Veterinary Services
10.2023 - 10.2024
Receptionist
DRVC on Columbia
10.2021 - 01.2022
Team Member
Panera Bread
08.2019 - 04.2020
Team Member/Manager
Bogar Theater/Toy Barn
04.2012 - 06.2019
Cosmetolgy -
Douglas J
High School -
Homeschool
Some College (No Degree) - General Studies
Kellogg Community College
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