Audrey Darnell
Wellsville,KS
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient and customer outcomes. Strong commitment to exemplary customer service and maximizing safety and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Certified Medical Aide
Wellsville Health And Rehab
05.2023 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance to residents within the facility
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Demonstrated excellent communication skills while working closely with nurses, doctors, therapists, families regarding updates on the status of patients under my care responsibilities.
- Provided comprehensive patient care, including bathing, grooming, feeding, and mobility assistance.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced patient comfort by providing compassionate and attentive care.
- Delivered high-quality medical support for a diverse range of patients, ensuring proper medical care and attention.
- Administered medication according to physician orders, maintaining strict adherence to safety protocols and dosage guidelines.
Lifeguard
Wellsville City
05.2020 - 08.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Promoted water safety awareness with educational presentations to community groups.
Railroad Car Host
SnowGlobe
11.2019 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Bachelor of Science - Forensics Science
University of Providence
Great Falls, MT05.2027
High School Diploma -
Baldwin High School
Baldwin City, KS05.2023
Skills
- Geriatric Care
- Patient Charting
- Appointment Management
- Support Services
- CPR/AED
- Effective Problem Solving
- Leadership qualities
- Outgoing and Sociable
- Interpersonal Skills
- Collaborative and Adaptive
- Team Collaboration
- Strong Communicator
Timeline
Certified Medical Aide
Wellsville Health And Rehab
05.2023 - Current
Lifeguard
Wellsville City
05.2020 - 08.2023
Railroad Car Host
SnowGlobe
11.2019 - 01.2023
Bachelor of Science - Forensics Science
University of Providence
High School Diploma -
Baldwin High School
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