Audrey Davis
Ocala
Summary
Dynamic sales and customer support manager with a proven track record at D & F HillTop Liquors, enhancing service quality and driving sales growth through strategic initiatives. Skilled in coaching and mentoring teams, I excel in developing effective sales strategies and fostering strong customer relationships, resulting in improved retention and brand visibility.
Results-driven sales and customer support professional with strong focus on team collaboration and achieving measurable outcomes. Skilled in building and maintaining client relationships, resolving issues efficiently, and driving sales growth. Known for adaptability, reliability, and effective communication in dynamic environments. Prepared to make significant impact by leveraging expertise in sales strategies and customer service excellence.
Overview
21
21
years of professional experience
Work History
Manager, Sales and Customer Support
D & F HillTop Liquors
01.2011 - 12.2024
- Developed and implemented customer support strategies to enhance service quality.
- Trained and mentored sales team, improving product knowledge and customer interactions.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Managed inventory systems to ensure optimal stock levels and timely replenishment of products.
- Coordinated promotional activities, driving engagement and increasing brand visibility in local market.
- Increased sales by developing and implementing effective sales strategies.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Launched new products successfully by strategizing their promotion and coordinating launch events.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Department Head
Home Depot
03.2004 - 09.2009
- Led cross-functional teams to optimize departmental workflows and enhance operational efficiency.
- Developed and implemented strategic initiatives to align departmental goals with organizational objectives.
- Analyzed performance metrics to identify areas for improvement and drive continuous process enhancements.
- Mentored and trained staff, fostering a culture of professional development and high performance.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
Education
Associate of Science - Medical Coding
Remington College
Memphis, TNSkills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- Staff recruitment
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing. Interducing New Liquor Brands to customers, thru, tasting. Pushing Brands sales up.
- Achieved great scores by completingTest with accuracy and efficiency.
- Achieved Records Sales through effectively helping with Great Customer Sales.
Timeline
Manager, Sales and Customer Support
D & F HillTop Liquors
01.2011 - 12.2024
Department Head
Home Depot
03.2004 - 09.2009
Associate of Science - Medical Coding
Remington College