Hi, I’m
Audrey Deimel
Business Account Specialist
Huntsville,TX
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Bringing 11 years of related experience.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Walker County Federal Credit UnionHuntsville, TX
Business Account Specialist
2021.04 - Current (5 education.years_Label & 6 education.months_Label)
Job overview
- Motivated team members to meet and exceed sales targets.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Worked independently with minimal supervision.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Answered over 50 weekly calls to assist members, maintaining 90% conversion rate
Walker County Federal Credit UnionHuntsville, TX
ACH/ Debit Card Specialist
2017.06 - 2021.04 (3 education.years_Label & 10 education.months_Label)
Job overview
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Handled 30 calls per day to address customer inquiries and concerns
Walker County Federal Credit UnionHuntsville, TX
Member Service Specialist
2014.02 - 2017.06 (3 education.years_Label & 4 education.months_Label)
Job overview
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 30%
Education
Lone Star College SystemSpring, TX
Some College (No Degree) from Graphic Design
2007.08 - 2010.02 (2 education.years_Label & 6 education.months_Label)
Guthrie Job Corps CenterGuthrie, OK
GED
1997.08 - 1998.03 (7 education.months_Label)
Huntsville High SchoolHuntsville, TX
No Degree
1996.08 - 1997.05 (9 education.months_Label)
Skills
Customer relationship development
Research proficiency
Recordkeeping abilities
Issue investigations
Cash Handling
Till counting
Documentation skill
Microsoft Office proficiency
Timeline
Business Account Specialist
Walker County Federal Credit Union
2021.04 - Current (5 education.years_Label & 6 education.months_Label)
ACH/ Debit Card Specialist
Walker County Federal Credit Union
2017.06 - 2021.04 (3 education.years_Label & 10 education.months_Label)
Member Service Specialist
Walker County Federal Credit Union
2014.02 - 2017.06 (3 education.years_Label & 4 education.months_Label)
Lone Star College System
Some College (No Degree) from Graphic Design
2007.08 - 2010.02 (2 education.years_Label & 6 education.months_Label)
Guthrie Job Corps Center
GED
1997.08 - 1998.03 (7 education.months_Label)
Huntsville High School
No Degree
1996.08 - 1997.05 (9 education.months_Label)