Audrey Diaz

• Provides case management services to an assigned caseload of Participants
• As a member of the IDT, meets to develop a comprehensive Plan of Care in collaboration with the Participant and/or designated representative listing all care needed to meet the participant's medical, physical, emotional, and psychosocial needs
• Completes Plan of Care review with the participant, and/or participant representative within 15 business days of dated IDT completed Care Plan
• Completes interventions on care plan within 3 months of dated IDT completed Care Plan
• Serves as a liaison to the participant’s family via home visits, family conferences and telephone contacts, utilizing appropriate protocols to keep all parties informed
• Assists with Permanent and Respite Placements as indicated
• Completes dis-enrollment documents (death and non-death)
• Assists participants with reports that are required on an annual basis (i.e., Medicaid renewals, re-certifications, etc.)
• Conducts semi-annual, in-person reassessments, as well as unscheduled reassessments based on a significant change in health condition or psychosocial status of the participant
• Files APS reports on abuse, neglect, and exploitation, and educates staff on process to file
• Conducts and completes initial psychosocial assessments and develops corresponding treatment plans within ten (10) working days of the participant’s enrollment
• Participates as an integral member of the multidisciplinary team to diagnose problems, formulate treatment plans, and evaluate progress of participants
• Provides advanced directives education on at least a biannual basis and assists with completion as indicated

• Provide clinical, psychosocial and mental health services through evaluation/assessment, individual, collateral, group, family, psychotherapy
• Coordinate with parents and school staff to work effectively as part of student’s treatment plan and participate as needed in IEP to advocate for student’s educational plan
• Familiar with the diagnostic and statistical manual of mental health disorders, and utilized for development of client treatment plans
• Work effectively with a range of both clients and staff from diverse ethnic and cultural backgrounds and in a multidisciplinary setting
• Knowledge of governmental laws and regulations for client rights of confidentiality and limits thereof, compliance with HIPAA laws, reporting child abuse/neglect and related regulations, and ethical and professional standards
• Maintain and complete all clinical and administrative record keeping associated with the delivery of services using the department of mental health (DMH) guidelines
• Managed a caseload ranging from 80-90 clients ranging from ages 10-18 and school grades 5th-12th
• Actively participated in ongoing professional development opportunities to stay abreast of emerging trends in the field of school-based mental health services.

• Provided counseling to children ranging from ages 13-17 in a program designed to successfully address mental health, emotional, behavioral issues that create a barrier to effective learning
• Developed and implemented therapeutic recreational activities to improve self-confidence and social skills for adolescents
• Knowledge of governmental laws and regulations for client rights of confidentiality and limits thereof, compliance with HIPAA laws, reporting child abuse/neglect and related regulations, and ethical and professional standards
• Familiar with the diagnostic and statistical manual of mental health disorders, and utilized for development of client treatment plans
• Employment ended due to agency closure

• Facilitated individual therapy and group therapy sessions for children ages 5 to 14
• Maintained caseload of about 20-25 children in public schools
• Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and art therapy
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
• Reported child abuse in accordance with legal standards of mandatory reporters
• Developed rapport to create safe and trusting environment for care
• Attended weekly clinical group supervision, and weekly individual clinical supervision

**Employment ended due to military move

• Provide education to students individually or in a classroom setting about topics; such as, drugs and alcohol, peer relationships, bullying, self-esteem
• Provide short term student support for stressful life events that are impacting the student’s performance in school
• Provide prevention services to individual, small groups (6-10) of students, and the school as a whole
• Coordinate school wide activities that enhance school climate; such as, red ribbon week, bully prevention, Too Good for Drugs, School spirit Days
• Direct families to needed community resources
• Participate in IEP meetings as requested by the Principal or AP

• Act as a mandated reporter on all incidents of child abuse and neglect
• Research community resources for clients in El Paso county
• Participate in any necessary professional development training
• Assist Social Workers and Office Administrator with other projects as required
• Conduct monthly calls to parents, child, mentor, and document electronically on agency database
• Conduct program enrollment, interview, and assessments
• Led on youth relationship study for the agency that was being conducted by the University of Illinois in Chicago; study enrollments, and document information on agency website and RedCap (Research Electronic Data Capture)
• Attend weekly intern supervision with agency CEO
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

• Manage a caseload of 30-60 residents
• Responsible for completing initial and quarterly assessments
• Complete MDS (minimum date set) for financial reimbursement from insurance companies
• Discharge planning
• Facilitated care conferences for interdisciplinary team.
• Reviewed client case files regularly to ensure up-to-date documentation, adherence to agency guidelines, and timely follow-ups as needed.
• Ensure resident has recommended medical equipment
• Coordinate in-house appointments for ancillary services
• Assist residents with applying for Medi-Cal benefits
• Advocate for resident benefits when issues arise
• Document electronically on company database daily on all residents

• Assisted case managers in organizing needed documents for the Teen Court Program; which was held every Monday at the local courthouse
• Prepare for monthly teen court classes by contacting parents via telephone to ensure their attendance
• File referrals received from schools and other community agencies, and other pertinent documents as needed
• Assist case manager with during classes; classes consisted of Drug Awareness, Life Choices, Peer Relationships, Conflict Resolution, Crime Awareness and Traffic Safety
• Assist with answering phone calls: address parent and teen concerns that pertained to the teen court program eligibility