Audrey Diehl
Pensacola
Summary
Accomplished Lead Pharmacy Technician at CVS, adept in inventory management and problem-solving, significantly enhanced pharmacy operations. Demonstrated leadership in staff training and streamlined prescription processing, ensuring FDA and HIPAA compliance. Excelled in customer service, fostering strong relationships with healthcare providers and patients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Cvs
11.2022 - Current
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Counted, measured, and compounded medications following standard procedures.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
District Performance Coordinator
CVS Pharmacy
09.2021 - 07.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Pharmacy Tech
CVS Pharmacy
09.2010 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted in management of prescription deliveries, improving patient convenience.
Boston Market
Shift Manger
06.2007 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
High School -
Westlake High School
Waldorf, MD06.2008
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- Drug inventory control
- Insurance verification
- Insurance billing
- Team collaboration
- Drug storage procedures
- Updating medication histories
- Pharmacy and customer records management
- Pharmacy operations management
- New hire onboarding
- Pharmacy operations
- FDA and HIPAA compliance
- Data entry
- Staff leadership
- Resolving complaints
- Inventory management
- Customer service
- Cash register operations
- Certified pharmacy technician
- Certified pharmacy technician (cpht)
- Heartsaver CPR AED
Certification
National Pharmacy technician CPHT
CPR
Immunization
Timeline
Lead Pharmacy Technician
Cvs
11.2022 - Current
District Performance Coordinator
CVS Pharmacy
09.2021 - 07.2022
Pharmacy Tech
CVS Pharmacy
09.2010 - 07.2022
Boston Market
Shift Manger
06.2007 - 06.2011
High School -
Westlake High School