Dynamic Shift Lead at Starbucks with a strong focus on customer service and team motivation. Expert in employee training and conflict resolution, enhancing shift productivity through effective delegation and performance improvement. Committed to maintaining workplace safety while delivering exceptional guest experiences and fostering a positive team environment.
Hi, I’m
Audrey Duco-Moore
Tuscaloosa,AL
Summary
Overview
1
year of professional experience
Work History
Starbucks
Shift Lead
06.2024 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
The University of AlabamaTuscaloosa, AL
None from Psychology
University Overview
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Performance improvement
- Staff motivation
- Operations monitoring
- Coaching and mentoring
- Knowledge sharing
- Employee evaluation
- Shift leadership
- Positive attitude
- Team leadership
- Team supervision
- Flexible schedule
Timeline
Shift Lead
Starbucks
06.2024 - Current
The University of Alabama
None from Psychology
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