Audrey Duke
Gainesville,GA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Strong problem-solving abilities, willingness to learn, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
City Park Pizza
08.2024 - Current
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Managed payroll, timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated catering events, ensuring timely delivery and setup of food and equipment.
- Maintained effective supply levels by monitoring and reordering food stock.
Shift Leader
North Georgia BBQ and Oyster Shop
12.2023 - 08.2024
- Led team during peak shifts, ensuring efficient service delivery and guest satisfaction.
- Resolved guest complaints effectively, fostering a positive dining atmosphere and repeat business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Front of House Manager
Sliced Gainesville
12.2018 - 12.2023
- Oversaw front-of-house operations to ensure exceptional guest experiences.
- Managed staff scheduling and training to optimize service efficiency.
- Resolved guest complaints promptly, enhancing overall customer loyalty and retention.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Education
High School Diploma -
Jackson County High School
Jefferson, GASkills
- Food-Safe Certified
- Staff scheduling
- Payroll management
- Event coordination
- Problem resolution
- Interpersonal Skills
Certification
- ServSafe Food Protection Manager - Expiration- 10/26/2029
Timeline
General Manager
City Park Pizza
08.2024 - Current
Shift Leader
North Georgia BBQ and Oyster Shop
12.2023 - 08.2024
Front of House Manager
Sliced Gainesville
12.2018 - 12.2023
High School Diploma -
Jackson County High School