Audrey Dumas
Cincinnati
Summary
Dynamic Associate Director at Talbert House with a strong background in strategic leadership and crisis intervention. Successfully trained management staff, enhancing operational efficiency and compliance. Known for excellent organizational skills and a commitment to trauma-informed care, fostering a supportive environment for both staff and clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Director
Talbert House
03.2024 - Current
- Led teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Operations Supervisor
Talbert House
04.2018 - 04.2024
- Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation, and agency standards
- Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
- Plan for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals • May assist with budget development and ensure operation within budget • Maintain program and client workflow and delegate effectively
- Collaborate with Clinical Supervisor and Associate Director on initiatives for effective site operations
- Assist in enhancing collaboration and cooperation between service lines to ensure service integration
- Participate in the hiring of all reporting staff
- Direct and supervise personnel by ensuring training needs are met and supervision occurs
- Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiatives
- Generate outcome data and use for improvement
- Monitor and complete all reports according to contract, licensing, certification and accreditation standards
- Follow protocols in responding to, reporting and resolving unusual incidents
- Mitigate risk using intervention skills and anticipate/prevent crisis
- Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
- Other duties as assigned
Coach Counselor
Hillcrest Academy
01.2022 - 08.2023
- Motivated residents to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Provided safety and around-the-clock supervision of at-risk youth at a residential treatment facility.
- Provided for the physical, personal and health needs of each youth through individual counseling and behavioral/social/physical and educational skill development.
- Provide an atmosphere that is supportive of the youth’s needs; monitor and document behaviors and activities; and participate and assist with educational, social, athletic and recreational activities.
- Collaborate with other professional staff to establish and meet the goals of each youth's treatment plan.
- Monitor and document their behavior.
- Oversaw 20 juveniles in a rehabilitation residential facility setting.
- Facilitate cottage meetings with residents.
- Maintained daily records of residents individual activities, behaviors, progress
Mental Health Technician
SUN Behavioral Health
03.2019 - 01.2022
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed and recorded patient vital signs, intake and output; notifies RN of any changes.
- Continuously observe patients' behavior, mental status and activities, notifies RN of any changes or unusual occurrences.
- Identified behaviors that require intervention.
- Escorts patients when leaving the unit for activities, meals, visitation, and scheduled tests.
- Performed patient safety checks at scheduled times, documents appropriately.
- Assist with restraint (physical hold) of a patient, placing a patient in seclusion under the direction of the RN and utilizing CPI techniques and adherence to policy and procedure.
- Set limits for patients and other de-escalation techniques.
- Answers the telephone in a professional manner, directs calls appropriately, takes messages.
- Operates equipment safely and correctly
- Orients patients to the unit, takes admission vital signs and records on the Nursing Assessment Form and/or the EHR.
- Participates in treatment team meetings. Communicates appropriately and clearly to the Nurse Manager, RNs therapists and physicians.
- Perform 15-minute observation rounds and documents appropriately.
- Assists with therapeutic educational groups under the direction of the RN or Director of Clinical Services.
- Responsible for one-on-one observation and constant visual observation for high-risk patients.
- Responsible for assisting patients needing additional care related to medical needs.
- Monitored patient's compliance with pre- and post- procedure instructions, including ECT instructions, under the supervision of the RN.
- Provided general nursing care, i.e., transferring patients, assisting with ADLs, meals.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ11-2022
Skills
- Strategic leadership
- Detailed oriented with excellent organizational skills and data entry skills
- Crisis intervention techniques
- Knowledgeable of Accountability Act (HIPAA) regulations and procedures
- Trained in indicators of child abuse
- Ability to de-escalate clients in emotional state
- Culturally sensitive
- Ability to communicate with coworkers, providers and patients in an effective manner
- Ability to use a computer and enter data in electronic medical record system
- Demonstrated critical thinking in activities requiring analysis and investigation
- Strong background in patient and customer service
- Detailed oriented with excellent organizational skills and data entry skills
- Trauma informed care trained
Certification
CPR/First Aid certified.
Timeline
Associate Director
Talbert House
03.2024 - Current
Coach Counselor
Hillcrest Academy
01.2022 - 08.2023
Mental Health Technician
SUN Behavioral Health
03.2019 - 01.2022
Operations Supervisor
Talbert House
04.2018 - 04.2024
MBA - Business Administration And Management
University of Phoenix
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