Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Duong

Torrance,CA

Summary

Accomplished Executive Director of Human Resources offering 3+ years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness.

Overview

5
5
years of professional experience

Work History

Director of Human Resources

Sunset West Legal Group
Los Angeles, CA
09.2021 - Current
  • Supervised employee hiring, selection and disciplining procedures.
  • Monitored organizational compliance with federal, state and local policies and regulations.
  • Assigned tasks and evaluated employee performance.
  • Conducted training for managers and supervisors in conflict resolution and employee management skills.
  • Maintained knowledge of regulatory changes, new trends and employment laws.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Maintained payroll information by calculating, collecting and entering data.

Human Resources Coordinator

McLaren Insurance Solutions
Los Angeles, CA
07.2020 - 09.2021
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Implemented tracking database for employee professional development, license renewal credits and renewal deadlines.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Assisted with training each new employee with basics.

Provider Relations Representative

MSO Inc
Alhambra, CA
12.2019 - 07.2020
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Brought in many new providers to enhance coverage and meet program goals.
  • Answered provider inquiries via email, telephone and written correspondence.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.

Bar Manager

Velvet Jones
Santa Barbara, CA
07.2019 - 01.2020
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Closed out cash register and prepared cashier report at close of business.

Assistant Restaurant Manager

Vicentas Cuisine
Santa Barbara, CA
01.2018 - 11.2019
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Education

Bachelor of Arts - Philosophy

University of California, Santa Barbara
Santa Barbara, CA
07.2019

Associate of Arts - Philosophy

Santa Monica College
Santa Monica, CA
07.2018

Skills

  • Onboarding
  • Labor agreements
  • Performance evaluation
  • Leadership development
  • Staff compensation
  • Employee engagement
  • Compliance
  • Training development
  • Recruitment and hiring
  • Team building

Timeline

Director of Human Resources

Sunset West Legal Group
09.2021 - Current

Human Resources Coordinator

McLaren Insurance Solutions
07.2020 - 09.2021

Provider Relations Representative

MSO Inc
12.2019 - 07.2020

Bar Manager

Velvet Jones
07.2019 - 01.2020

Assistant Restaurant Manager

Vicentas Cuisine
01.2018 - 11.2019

Bachelor of Arts - Philosophy

University of California, Santa Barbara

Associate of Arts - Philosophy

Santa Monica College

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Audrey Duong