Audrey Eckhardt
Meridian,ID
Summary
Dedicated and driven with a proven track record in managing operations, customer service, and team leadership. Skilled in optimizing facility procedures, fostering team growth, and enhancing customer experience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Doodlebug Sportz
04.2022 - 01.2024
- Managed daily interactions with 300+ customers, ensuring satisfaction and addressing inquires via phone calls, emails, and in-person communication.
- Oversaw the check-in process, certifying accurate payment handling and group coordination.
- Hosted groups of 70+ people, demonstrating strong leadership and organizational skills during peak operational hours.
- Effectively handled customer complaints, turning feedback into actionable improvements.
- Booked and coordinated parties and events. Managed capacity.
- Developed and maintained the facility's schedule, optimizing staff allocation and operational efficiency.
- Conducted interviews for potential new hires, ensuring alignment with company values and requirements.
- Designed and executed training programs for new employees.
- Delegated tasks and responsibilities to staff members based on individual strengths and capabilities.
- Collaborated with management to implement strategic improvements.
Education
High School Diploma -
Edmonds Elearning Academy
Edmonds06.2023
Skills
- Customer Service
- Conflict Resolution & Problem Solving
- Communication
- Time Management
- Task Delegation
- Team Leadership & Development
- Cash Handling
Timeline
Assistant Manager
Doodlebug Sportz
04.2022 - 01.2024
High School Diploma -
Edmonds Elearning Academy
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