Audrey Elizondo
Goliad,TX
Summary
Results-oriented System Support Specialist providing second-level CRM support, database management, process automation, SQL auditing, inventory administration, and billing integration.
Overview
25
25
years of professional experience
Work History
HOUSE DATABASE ANALYST
ASTOUND (formerly GRANDE COMMUNICATIONS NETWORKS)
San Marcos, TX
01.2012 - 01.2026
- Provided second-level CRM support for all billing system users.
- Collaborated with cross-functional teams to define data requirements and support project objectives.
- Managed network and telephone inventory using Netcracker’s Network Inventory Management Solution.
- Assisted with user requests via Smartsheets to identify homes within serviceable areas.
- Developed an automated process to eliminate manual entry of new build addresses, reducing data entry errors.
- Utilized SQL to audit addresses, ensuring accurate taxing and franchise assignments for all Texas database locations.
- Supported SMB and Enterprise teams in Sugar CRM by validating addresses for new customers.
- Analyzed complex data sets to identify trends and provide actionable insights for business strategy.
- Developed and optimized SQL queries to enhance database performance and accuracy.
- Designed and implemented data validation processes to ensure high-quality data integrity across systems.
- Conducted regular audits of database systems to identify areas for improvement and maintain compliance standards.
- Troubleshot complex issues with databases, resolving problems quickly and effectively to minimize disruptions to end-users'' work.
- Managed database security, development and access of input systems.
- Assisted in migrating legacy databases to modern platforms, minimizing downtime during transitions.
CONTRACTOR
GRANDE COMMUNICATIONS NETWORKS
San Marcos, TX
01.2007 - 01.2012
DATABASE COORDINATOR
GRANDE COMMUNICATIONS NETWORKS
San Marcos, TX
01.2002 - 01.2007
- Provided second-level CRM support for all billing system users.
- Primary responsibility (SME) for Pay-Per-View system administration and configuration.
- Billing systems back office administration including inventory management and port outs.
- Managed database integrity through regular audits and quality checks.
- Coordinated data migration projects to enhance system performance and accuracy.
- Managed user access permissions, safeguarding sensitive data from unauthorized personnel or misuse.
EXECUTIVE ADMINISTRATIVE ASSISTANT TO CIO
GRANDE COMMUNICATIONS NETWORKS
San Marcos, TX
01.2001 - 01.2002
- Coordinated executive schedules and managed calendar events to optimize time efficiency.
- Coordinated completion of security investigations: call trace requests, subpoenas, etc.
- Streamlined communication across departments, enhancing collaboration and information flow.
- Supported Database Coordinator and Retail Billing Manager as needed.
Education
Public Relations
Southwest Texas State University
San Marcos, TXSkills
- Statistical computing methods
- SQL and databases
- Attention to detail
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Quickbooks
Timeline
HOUSE DATABASE ANALYST
ASTOUND (formerly GRANDE COMMUNICATIONS NETWORKS)
01.2012 - 01.2026
CONTRACTOR
GRANDE COMMUNICATIONS NETWORKS
01.2007 - 01.2012
DATABASE COORDINATOR
GRANDE COMMUNICATIONS NETWORKS
01.2002 - 01.2007
EXECUTIVE ADMINISTRATIVE ASSISTANT TO CIO
GRANDE COMMUNICATIONS NETWORKS
01.2001 - 01.2002
Public Relations
Southwest Texas State University
Awards
2024 Q1 & Q2 MVP-Completion Award