Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline

Audrey Elliott

Sterile Processing Tech
New Britain,CT

Summary

Experienced Server offering 9 years solid customer service and sales experience. My background reflects a solid history of providing world class service and compliance to food and safety practices in a home style restaurant environment. My passion for service and professional standards provided me with the opportunity to act as shift supervisor to coordinate staff to ensure customer satisfaction while catering to a diverse population in a fast paced environment. In addition, I am a skilled bartender capable of handling multiple tasks to successfully meet and exceed objectives. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

5
5
years of post-secondary education
12
12
years of professional experience

Work History

Unloader

FedEx Ground
Middletown, CT
10.2019 - 03.2020
  • Handled packages with care while transporting from truck to loading dock.
  • Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
  • Assisted other team members in navigating large loads.
  • Monitored weights and dimensions of boxes and pallets for compliance with standards.
  • Maintained organized work area by storing equipment safely and properly.
  • Loaded packages onto pallets and into staging areas as directed.

Waitress Bartender Hostess

Tapas LLC
Bloomfield, CT
06.2017 - 09.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Head Bartender

Various Organizations
Hartford, CT
09.2013 - 08.2019
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed specialty drinks to work with many menu changes, sustaining customer interest and solid bar revenue.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.

Waitress

Tapas LLC
West Hartford, CT
09.2014 - 04.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Education

High School Diploma -

New Britain High School, New Britain, CT
09.2002 - 06.2007

No Degree - Mixologist

Bartenders Academy, Waterbury, CT
08.2013 - 08.2013

Sterile Processing Technology

Tunxis Community College, Farmington, CT
10.2020 - 01.2021

Skills

Hazardous material safety

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of six staff members.
  • Improved team productivity with morale-boosting incentives.

Timeline

Tunxis Community College - , Sterile Processing Technology
10.2020 - 01.2021
Unloader - FedEx Ground
10.2019 - 03.2020
Waitress Bartender Hostess - Tapas LLC
06.2017 - 09.2019
Waitress - Tapas LLC
09.2014 - 04.2018
Head Bartender - Various Organizations
09.2013 - 08.2019
Bartenders Academy - No Degree, Mixologist
08.2013 - 08.2013
New Britain High School - High School Diploma,
09.2002 - 06.2007

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Audrey ElliottSterile Processing Tech