Audrey Ellison
Jemison,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Whatley Builders and Plumbing
Clanton, AL
01.2024 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry into accounting software applications such as QuickBooks and Excel spreadsheets.
Front Office Manager
Cat Haven Veterinary Clinic
Birmingham, AL
04.2021 - 01.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Greeted clients and their pets upon arrival at the clinic.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Kept track of client's payment history and updated account information accordingly.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
Daycare Assistant Teacher
The Homestead Child Development Center
Dover, TN
09.2020 - 04.2021
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Monitored children's behavior, providing guidance and direction when necessary.
- Provided a safe, secure and nurturing environment for the children.
- Maintained daily records of attendance, activities, meals served and medications administered.
- Planned and organized activities to meet the physical, emotional and social needs of the children.
- Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
- Encouraged creative thinking through art projects, storytelling and music appreciation activities.
Veterinary Assistant
Animal House Veterinary Clinic
Clarksville, TN
07.2017 - 09.2018
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Recorded patient food and water intake and output levels on a daily basis.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Veterinary Assistant
Cat Haven Veterinary Clinc
Birmingham, AL
05.2015 - 06.2016
- Completed enemas, catheterizations and intravenous feedings.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Advised clients on animal care, nutrition and behavior problems.
- Monitored post-surgical pet care and administered medication under vet direction.
- Sterilized and maintained veterinary care instruments and equipment.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Education
High School Diploma -
Isabella High School
Maplesville, AL05-2015
Skills
- Proposal Writing
- Workflow Coordination
- Oral and writing communication
- Schedule Coordination
- Team Management
- Administrative Skills
References
References available upon request.
Timeline
Front Office Manager
Whatley Builders and Plumbing
01.2024 - Current
Front Office Manager
Cat Haven Veterinary Clinic
04.2021 - 01.2024
Daycare Assistant Teacher
The Homestead Child Development Center
09.2020 - 04.2021
Veterinary Assistant
Animal House Veterinary Clinic
07.2017 - 09.2018
Veterinary Assistant
Cat Haven Veterinary Clinc
05.2015 - 06.2016
High School Diploma -
Isabella High School