Audrey Fields
Fredericksburg
Summary
Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with excellent patient evaluation and advocacy. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Coordinator
Mary Washington Hospital
10.2021 - Current
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Monitored front areas so that questions could be promptly addressed.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
Financial Counselor/Registrar
Mary Washington Healthcare
05.2015 - 10.2021
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Upheld HIPAA regulations and standards for protecting patient information.
Certified Nursing Assistant
Mary Washington Healthcare
03.2010 - 08.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Mental Health Technician
HCA
06.2018 - Current
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Treated clients and families with respect and dignity.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Certified Nursing Assistant
Interim HealthCare
01.2005 - 02.2015
- Improved patient well-being by providing compassionate and attentive personal care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA06.2000
Skills
Needs Determination
Observation Documentation
Mobility Assistance
Caregiver Relations
Emotional and Social Support
HIPAA Compliance
CPR Certification
Patient Care Quality
CNA Certification
Health Insurance Verification
Multitasking and Prioritization
Attention to Detail
Verbal and Written Communication
Willingness to Learn
Payment Processing
Customer Service
Certification
- CNA - Certified Nurse Assistant
Timeline
Office Coordinator
Mary Washington Hospital
10.2021 - Current
Mental Health Technician
HCA
06.2018 - Current
Financial Counselor/Registrar
Mary Washington Healthcare
05.2015 - 10.2021
Certified Nursing Assistant
Mary Washington Healthcare
03.2010 - 08.2021
Certified Nursing Assistant
Interim HealthCare
01.2005 - 02.2015
High School Diploma -
Chancellor High School