Audrey Flanders
Albemarle,NC
Summary
Dynamic hospitality professional with hands-on experience in fast-paced dining environments. Demonstrates exceptional customer service, effective communication, and collaboration with team members to enhance guest experiences and optimize workflow.
Overview
5
5
years of professional experience
Work History
Hostess
Oceanic Restaurant
08.2025 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Managed reservation system to optimize seating arrangements and guest flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Maintained a clean and organized dining area.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Collaborated with servers to ensure smooth communication during busy shifts.
- Monitored dining room activity to ensure timely seating of incoming guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted in training new hosts on customer service standards and procedures.
- Provided menus and informed guests about daily specials and promotions.
- Set up tables for large parties with menus, share plates, and napkins.
- Built positive relationships with other front-of-house and kitchen staff.
- Utilized POS system to accurately process takeout orders and manage transactions. to take to-go orders
Food Runner
Oceanic Restaurant
07.2026 - Current
- Delivered food promptly to tables, ensuring accuracy and presentation.
- Supported servers by efficiently managing food orders during peak service periods.
- Provided exceptional customer service, addressing guest inquiries and requests.
- Responded promptly to customer inquiries and requests for additional items or services.
- Coordinated with kitchen staff to ensure timely meal service.
- Collaborated with team members to optimize workflow during peak hours.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables to facilitate swift turnover for incoming guests.
Spokesmodel/Brand Ambassador
Powerade, BodyArmor
09.2025 - Current
- Represented Powerade at promotional events and trade shows.
- Engaged consumers through product demonstrations and sampling sessions.
- Collaborated with marketing teams to develop brand awareness strategies.
- Assisted in organizing and executing brand activations across various locations.
- Provided detailed product information to potential buyers.
- Maintained knowledge of products to effectively communicate benefits to consumers.
- Provided feedback on consumer preferences and trends to the product team.
- Supported social media campaigns by sharing engaging content and updates.
Hostess
FreshChef
Matthews, NC
06.2024 - 01.2025
- Greeting guests with genuine smiles ensured positive first impressions upon entry.
- Managed walk-in seatings and prepared reserved guests to optimize flow.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Resolved inquiries and complaints to enhance guest satisfaction and experience.
- Engaged in friendly conversation with guests to create an enjoyable atmosphere.
- Maintained a clean and organized front-of-house environment.
- Communicated effectively with servers and kitchen staff to ensure timely food delivery.
- Provided detailed menu information and restaurant policies to address customer concerns.
Server
Cracker Barrel
Greenville, NC
09.2024 - 11.2024
- Delivered exceptional customer service in a fast paced, high-volume setting.
- Ensured timely and accurate order delivery, working closely with kitchen and front-of-house staff to meet guest expectations.
- Utilized hospitality to create a welcoming and friendly atmosphere, ensuring guests felt valued and comfortable.
- Addressed and resolved customer concerns with professionalism and care.
- Resolved guest complaints promptly to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided assistance to customers with their inquiries with menu selections and dietary preferences.
- Trained new servers on restaurant procedures and customer service standards to enhance team performance and guest satisfaction.
- Aided team members during peak hours to maintain service quality during busy periods to ensure smooth operations.
- Handled cash and processed transactions accurately at the register.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Recommended desserts, appetizers, and specialty drinks, contributing to increased sales and enhancing guest dining experience.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
Lifeguard
Trident Lifeguarding
Matthews, NC
05.2022 - 09.2022
- Certified lifeguard ensuring the safety of swimmers at Cambridge Commons pool.
- Skilled in water rescue techniques, CPR, and first aid.
- Exhibited calmness during emergencies, effectively ensuring safety of all swimmers.
- Monitored pool/beach area to ensure the safety of swimmers and patrons
- Enforced pool rules and regulations, significantly reducing risk of accidents and injuries.
- Communicated effectively with patrons to provide information and assistance.
- Collaborated with lifeguards and staff to create a safe, enjoyable environment for all patrons.
Retail Associate
Tropical Smoothie Cafe
Matthews, NC
06.2021 - 11.2021
- Provided excellent customer service by taking orders and offering recommendations.
- Greeted customers and efficiently took and prepared orders.
- Resolved customer disputes amicably to enhance satisfaction.
- Executed opening and closing duties while managing financial transactions accurately.
- Operated cash register to process payments from customers.
- Fostered positive relationships with coworkers to promote teamwork.
- Managed inventory levels of ingredients to ensure product availability and freshness.
- Trained new staff on smoothie preparation techniques, ensuring adherence to quality standards.
- Operated blending equipment to achieve desired smoothie consistency and flavor.
- Maintained clean workstations and ensured compliance with food safety standards.
- Ensured compliance with health department regulations regarding food safety standards.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC12-2027
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05-2025
High School -
Queens Grant High School
Charlotte, NC06-2023
Skills
- Table service
- Customer service
- High volume dining
- POS system operations
- Menu memorization
- Team collaboration
- Effective communication
- Hospitality management
- Brand promotion
- Event coordination
- Social media marketing
- Content creation proficiency
- Professionalism
- Engaging personality
School Organizations
- Queens Grant High Student Council, Charlotte, NC, 09/01/21, 05/01/23
- QGHS Junior Varsity Volleyball, Charlotte, NC, 09/01/19, 11/01/19
Timeline
Food Runner
Oceanic Restaurant
07.2026 - Current
Spokesmodel/Brand Ambassador
Powerade, BodyArmor
09.2025 - Current
Hostess
Oceanic Restaurant
08.2025 - Current
Server
Cracker Barrel
09.2024 - 11.2024
Hostess
FreshChef
06.2024 - 01.2025
Lifeguard
Trident Lifeguarding
05.2022 - 09.2022
Retail Associate
Tropical Smoothie Cafe
06.2021 - 11.2021
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Bachelor of Arts - Psychology
East Carolina University
High School -
Queens Grant High School