Audrey Freed
Tehachapi,CA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
15
15
years of professional experience
Work History
Air Bnb Cohost
Kristin Freed
06.2022 - 03.2024
- Monitored guest feedback closely, implementing changes as needed to continually improve the quality of stay at the bed and breakfast.
- Managed daily operations, ensuring a clean and comfortable environment for guests to enjoy.
- Managed inventory effectively, reducing waste while maintaining consistent availability of necessary supplies.
- Enhanced guest satisfaction by providing personalized customer service and addressing individual needs.
- Developed creative packages and special offers to attract new clientele and boost revenue during off-peak seasons.
- Implemented effective marketing strategies to promote the bed and breakfast to potential customers.
- Increased repeat business through fostering strong relationships with guests and offering tailored recommendations for local attractions.
- Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
- Adapted to the evolving needs of guests and industry trends by continually reviewing operational strategies, making appropriate adjustments as needed.
- Increased customer service ratings through personable service..
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Sales Manager
Rian Mattes
02.2016 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Patient Care Taker
Jeff Mann
01.2009 - 01.2016
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
Education
High School Diploma -
Newbury Park High School
Newbury Park, CASkills
- Quick Thinking
- Exceptional communication
- Social Perceptiveness
- Brand representation
- Engaging personality
- Guest Relations
- Background Research
- Information Reporting
Timeline
Air Bnb Cohost
Kristin Freed
06.2022 - 03.2024
Sales Manager
Rian Mattes
02.2016 - 04.2021
Patient Care Taker
Jeff Mann
01.2009 - 01.2016
High School Diploma -
Newbury Park High School