Audrey Freeman
Natick,MA
Summary
Highly-motivated, well-organized and proficient at multitasking and prioritizing. Efficient and talented individual with expertise in customer care services; including behavioral health, intake specialist, administration, data entry, client service and sales. Respectful quick learner with eight years of experience in fast paced settings, researching, coordinating, and satisfying internal and external customer requests in the insurance, retail and hospitality industries. Computer skills include Word, Excel, Outlook, and I am Internet savvy. Core Skills Administration Word Processing Spreadsheets Customer Service & Support Management Billing Medical Terminology Cash Handling . Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Walgreens
08.2022 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Patient Care Coordinator
Baystate Physical Therapy
12.2015 - 06.2020
- Responsible for greeting incoming patients and visitors, fielding incoming telephone calls, scheduling, data entry and performing various clerical duties in a professional manner
- Responsibilities 1
- Answer multi-line telephone system, take accurate messages and deliver to appropriate staff member, screen and direct telephone calls to the appropriate person in an efficient manner
- Greet and identify each patient and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed; including updated demographic information, insurance card/ authorization
- Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary
- 4
- Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines
- 5
- Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile, email, or in person with other office locations or office personnel
- 6
- Maintain a neat and organized waiting room and order supplies as needed
- 7
- Schedule patients for appointments and “re-call” appointments in an efficient and productive manner; including confirming initial evaluations 24 hours prior to the scheduled appointment
- 8
- Verify patient insurance prior to initial evaluation; including submission of insurance forms to insurance companies as required; initiating referrals; communicating to therapist any insurance restrictions verbally and on communication sheet within patient chart
- 9
- Receive payments from patients for services rendered and prepare bank deposits on a daily basis
- 10
- Maintain accounts receivable records and place necessary collection calls to patients and insurance companies in a professional manner
- 11
- Create financial arrangements with patients for all treatment
- 12
- Enter financial transactions and miscellaneous correspondence on computer
- 13
- Perform other related duties as assigned by the office manager and Partner.
Bank Teller
Middlesex Savings Bank, Wayland
01.2014 - 01.2015
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sell or redeem savings bonds and other financial instruments
- Perform account maintenance for members who want to change their banking products
- Open and close accounts as required for members
- Introduce new members to the platform and assist them with any balance transfers or other transactions
- Learn and follow the bank's operating procedures as outlined in the employee handbook
Administrative Assistant
01.2003 - 01.2004
- O Type refund returns letters
- O Verify Information and addresses before sending them to Accounting for a refund check to be cut
- O Help enter refund New York coordination of benefits information into a database.
Customer Care Representative
CIGNA BEHAVIORAL HEALTH
01.2002 - 01.2003
- Answered calls from providers requesting authorizations and from facilities requesting inpatient / outpatient mental health program approvals
- Tracked treatment plans and paperwork for sessions against company standards
- Completed training for all CPT and ICD 9 codes in less than 2 weeks
- O Recognized by credentialed peers for performance, speed and accuracy at resolving claim issues
- O Consistently exceeded standards, delivering top unit results for all tasks performed
- O Gathered and prepared various documents for a large corporate audit
- O Training of new employees in department standards and procedures.
Intake Specialist
Kelly Services
01.2002 - 02.2002
- Screened client requests for services and provided information on nearest provider per their contracts
- O Within 3 months, excellent performance resulted in offer for full time employment
- Maintained confidentiality of member's records in accordance with all HIPAA guidelines
- O Monitored plan implementation ensuring integration of behavioral health and medical care.
Sales Representative
Cosmetics FILENE
01.2001 - 01.2002
- Full Commission) Provided skin care and make-up consultations
- Performed makeovers and customized skin foundations
- Participated in all department level and team meetings
- O Highly successful and took great pleasure in developing repeat customer base by delivering consistent, exceptional, individualized customer service
- O Organized monthly events for new and existing clients in order to increase appointment sales and exceed company goals
- O Managed all aspects of inventory control including stock, orders, daily supplies and merchandise.
General Merchandise Manager Trainee STOP
SHOP CORPORATION
01.1999 - 01.2001
- Ordered health & beauty items, coordinated inventory and deliveries, and reorganized seasonal aisles
- O Managed five employees to redesign the General Merchandise Department, resulting in increased merchandise sales and as a plus, a greater sense of teamwork for everyone involved.
Customer Service Representative
RADISSON HOTEL
01.1999 - 01.1999
- Assisted customers with making and processing reservations
- Oversaw large group stays and events
- O On two occasions received special recognition from Hotel Manager for:
- Helping customer through crisis situation by providing calm rational support
- O Earning numerous appreciation letters from customers in first six months on the job.
Assistant Manager
BLOCKBUSTER VIDEO
01.1998 - 01.1999
- Supervised two shifts of up to six employees each
- Processed video rentals
- O Processed inventory controls of videos and general store merchandise
- O In charge of store open and close, start of day / end of day accounting and bank deposits
- O Trained staff in computers, transactions and job responsibilities.
Waitress
VARIOUS RESTAURANTS
01.1996 - 01.1998
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
AU
PAIR IN AMERICA
01.1995 - 01.1996
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
Micro Computers - Computers
Eniskillen Training Center,
Enniskillen07.1986
High School Diploma -
Enniskillen High School
Enniskillen08.1986
Skills
- Multitasking Organization Oral/Written Communication Skills Strong Customer Service Data Entry Strong Computer Skills
- Education/Training High School Diploma or Equivalent
- SKILLS
- Management
Timeline
Pharmacy Technician
Walgreens
08.2022 - 09.2023
Patient Care Coordinator
Baystate Physical Therapy
12.2015 - 06.2020
Bank Teller
Middlesex Savings Bank, Wayland
01.2014 - 01.2015
Administrative Assistant
01.2003 - 01.2004
Customer Care Representative
CIGNA BEHAVIORAL HEALTH
01.2002 - 01.2003
Intake Specialist
Kelly Services
01.2002 - 02.2002
Sales Representative
Cosmetics FILENE
01.2001 - 01.2002
General Merchandise Manager Trainee STOP
SHOP CORPORATION
01.1999 - 01.2001
Customer Service Representative
RADISSON HOTEL
01.1999 - 01.1999
Assistant Manager
BLOCKBUSTER VIDEO
01.1998 - 01.1999
Waitress
VARIOUS RESTAURANTS
01.1996 - 01.1998
AU
PAIR IN AMERICA
01.1995 - 01.1996
Micro Computers - Computers
Eniskillen Training Center,
High School Diploma -
Enniskillen High School