Proven leader and effective Shift Supervisor at Starbucks, adept in staff management and maintaining high standards of cleanliness, ensuring operational excellence. Skilled in cash handling and conflict resolution, I excel in fostering team collaboration and motivation. My approach has consistently enhanced workplace safety and customer satisfaction, embodying a results-driven attitude with a focus on continuous improvement.
Hi, I’m
Audrey Gilbert
Oroville,CA
Summary
Overview
8
years of professional experience
Work History
Starbucks
Shift Supervisor
03.2016 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
Butte County ROP (Phlebotomist)Chico, CA
11.2023
University Overview
Oroville High SchoolOroville, CA
High School Diploma
06.2015
University Overview
Skills
- Workplace Safety
- Staff Management
- Staff Motivation
- Training and mentoring
- Cash handling expertise
- Policy Enforcement
- Inventory Control
- Inventory Management
- Team Leadership
- Problem-Solving
- Team Supervision
- Positive Attitude
- Team motivation
Timeline
Shift Supervisor
Starbucks
03.2016 - Current
Butte County ROP (Phlebotomist)
Oroville High School
High School Diploma