Audrey Gill
Patient Care Coordinator
South Portland,ME
Summary
Proficient at enhancing patient care and streamlining operations, I significantly improved patient satisfaction at Casco Bay EyeCare. Skilled in HIPAA compliance and creative problem-solving, I led initiatives that optimized appointment scheduling and medical record management. My approach to training and empathetic customer service cultivate a positive, efficient workplace, demonstrating my ability to build strong relationships and maintain organizational excellence.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Casco Bay EyeCare
10.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and their Optometrist, ensuring timely responses to inquiries and concerns. Example: triaging patients that call with concerning symptoms that require an Optometrist’s attention in a short notice.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits. Example; requesting & receiving patient medical records to their Optometrist in time for the appointment.
- Coordinated scheduling of appointments to maximize Optometrists availability and patient convenience.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in their Optometrist. Example: reassuring patients that using eye drops recommended by their Optometrist is important for the health of their eyes.
- Verified patient insurance eligibility and entered patient information into system. Example: educating patients if their network is out of insurance.
- Processed payments using cash and credit cards, maintaining accurate records.
- Greeted and assisted patients with check-in and check- out procedures.
Shift Leader
Plato’s Closet
04.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive work environment.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Fostered positive work environment, leading to higher employee morale and reduced turnover. Examples: Always keeping an open mind that everyone comes from different backgrounds and struggles. Acknowledging feelings when a co worker is distraught.
- Engaged with customers on social media to promote offers and events, increasing online presence. Example: Posting sneak peak items that have been saved to drop during back to school season.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies. Example: detecting if a card was ran twice or entered into the computer under the wrong card type.
- Sorting through 100+ bags of clothing each day.
Behavior Technician
ABS Behavorial Health Services
09.2019 - 04.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Dietary Aide
Life Care Center Of Auburn
04.2017 - 09.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
N/A - Elementary Education
Quinsigamond Community College
Worcester, MA09.2020
N/A - Elementary Education
Fitchburg State University
Fitchburg, MA2019
High School Diploma -
Auburn Senior High School
Auburn, MA06.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Attention to Detail
- Filing and Recordkeeping
- Relationship Building
- Creative Problem-Solving
- Patient Flow Management
Timeline
Patient Care Coordinator
Casco Bay EyeCare
10.2022 - Current
Shift Leader
Plato’s Closet
04.2021 - 10.2022
Behavior Technician
ABS Behavorial Health Services
09.2019 - 04.2021
Dietary Aide
Life Care Center Of Auburn
04.2017 - 09.2019
N/A - Elementary Education
Quinsigamond Community College
N/A - Elementary Education
Fitchburg State University
High School Diploma -
Auburn Senior High School
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