Audrey Gillian
Duluth,MN
Summary
Caring and compassionate, experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Residential Services, Inc.
Duluth, MN
06.2024 - Current
- Facilitated social interactions between participants and their peers in the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transported clients to doctor's appointments and errands.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Behavior Technician
Northway Academy
05.2023 - 12.2023
- Improved client communication skills through the use of evidence-based practices and techniques.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Treated clients and families with respect and dignity.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Host
Olive Garden
08.2020 - 02.2022
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Seated patrons based on guest preferences and seating availability.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Psychology
University of Minnesota - Duluth
Duluth, MN05.2026
High School Diploma -
Sartell High School
Sartell, MN06.2022
Skills
- Decision-Making
- Behavioral Management
- Critical Thinking
- Active Listening and Communication
- Effective Time Management
- Effective Multitasking
- Cleaning and sanitation
- Customer Service
- Reliable and Trustworthy
- Attention to Detail
- Exceptional communication
- Transportation
- Client documentation
- Report writing
- HIPAA compliance
- Behavior redirection
- First aid and CPR
- Direct patient care
Certification
- CPR and First Aid Certified
Timeline
Direct Support Professional
Residential Services, Inc.
06.2024 - Current
Behavior Technician
Northway Academy
05.2023 - 12.2023
Host
Olive Garden
08.2020 - 02.2022
Bachelor of Arts - Psychology
University of Minnesota - Duluth
High School Diploma -
Sartell High School
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