Audrey Gonzalez Velazquez
Peoria,US
Summary
Experienced, organized, and detail-oriented administrative professional with a proven track record of providing executive-level support. Skilled in developing and maintaining efficient operations, streamlining administrative processes, and ensuring smooth workflow. Excellent organizational, communication, and multitasking skills enable effective coordination of tasks and projects. Demonstrated ability to work independently and collaboratively in a fast-paced environment, consistently exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Ensign Services
2024.06 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Coordinated with healthcare professionals to ensure comprehensive and coordinated care for residents, enhancing overall health outcomes.
- Streamlined admissions process for smoother resident transitions and increased occupancy rates.
- Streamlined communication between departments, leading to more cohesive care plans and improved patient outcomes.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
Sales and Marketing Coordinator
Senior Lifestyle
2022.11 - 2024.01
- Created and maintained relationships with key clients, partners, and vendors
- Maintained accurate records of customer interactions and transactions
- Conducted market research to identify customer needs and trends
- Provided outstanding customer service to new residents and their families, ensuring a smooth transition into the community
- Organized all necessary documents required for successful completion of the move-in process such as rental applications, background checks and references from previous landlords
- Demonstrated strong organizational skills in coordinating move-in dates, scheduling deliveries and managing paperwork for incoming residents
- Kept updated records of property vacancies and lease renewals to proactively fill open units.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
Clinical Support Coordinator
Ensign Services
2021.01 - 2022.10
- Provided clinical support to medical staff, ensuring all patient records were up-to-date and accurate
- Utilized Electronic Health Records systems for tracking patient information and updating medical documents as needed
- Collaborated effectively with interdisciplinary team members including physicians, nurses, social workers, case managers to coordinate services for patients
- Prepared charts for new admissions according to established protocols while adhering to quality control measures designed for accuracy assurance purposes
- Demonstrated strong organizational skills when managing multiple tasks simultaneously within a fast-paced environment.
- Maintained accurate and up-to-date patient records by diligently documenting clinical data, observations, and treatment outcomes.
- Received and reviewed inpatient and outpatient reports.
Prior Authorization Pharmacy Technician
Ensign Services
2021.01 - 2022.10
- Processed prior authorization requests for medications in accordance with insurance company requirements and state regulations
- Conducted research to obtain additional information related to prior authorization requests as needed
- Assessed patient eligibility, benefit coverage and other criteria to determine authorization status of medication orders
- Evaluated medical necessity criteria based on diagnosis codes provided by providers against specific health plans criteria guidelines
- Processed urgent requests within specified timeframes in order to provide immediate care for patients in need.
Nursing Unit Secretary
Ensign Services
2020.09 - 2020.12
- Provided efficient administrative support to physicians, nurses, and other staff members on the nursing unit
- Assisted with scheduling appointments for patients as well as coordinating tests, treatments, procedures, or other services
- Organized and maintained patient charts and documents ensuring accuracy and completeness of data
- Answered phones promptly and professionally while providing accurate information to callers
- Performed general clerical duties such as filing paperwork and maintaining office files
- Greeted visitors in a friendly manner and provided assistance as needed.
Education
High School Diploma -
Raymond S. Kellis High School
Glendale, AZ12.2020
Skills
- Customer Service
- Administrative Support
- Computer Proficiency
- Data Entry
- Expense Reporting
- Database Maintenance
- Fluency in Spanish
- Sales experience
- Strong Organization
- Marketing knowledge
- Database Management
- Interpersonal Skills
References
References available upon request
Certification
CPR & First Aid Certified (March 2024-March 2026)
Languages
Spanish
Native or Bilingual
Timeline
Admissions Coordinator
Ensign Services
2024.06 - Current
Sales and Marketing Coordinator
Senior Lifestyle
2022.11 - 2024.01
Clinical Support Coordinator
Ensign Services
2021.01 - 2022.10
Prior Authorization Pharmacy Technician
Ensign Services
2021.01 - 2022.10
Nursing Unit Secretary
Ensign Services
2020.09 - 2020.12
High School Diploma -
Raymond S. Kellis High School
CPR & First Aid Certified (March 2024-March 2026)
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