Audrey Goodrum
Reno,NV
Summary
Dedicated and results-oriented professional with 12 years of experience in cultivating and maintaining long-term client relationships. Skilled in identifying client needs, resolving issues, and implementing effective retention strategies to ensure client satisfaction and loyalty. Proficient in analyzing data to identify trends and opportunities for improving retention rates. Proven ability to collaborate cross-functionally to enhance the overall client experience. Adept at communicating effectively with clients and internal teams to drive retention efforts and achieve business objectives. Committed to delivering exceptional service and fostering strong client partnerships to drive organizational growth and success.
Overview
12
12
years of professional experience
Work History
Customer Relations Executive
Audrey Danielle Massage
08.2020 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Increased sales by 50% by establishing membership incentives.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Client Retention Specialist
Urban Retreat Day Spa
08.2018 - 08.2020
- Discussed body treatment needs and expectations with clients to customer satisfaction. Maintain high request rate and client retention
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Worked closely with team members to deliver excellence, develop solutions and meet management expectations.
Massage Therapist
Green Valley Ranch Resort Spa & Casino
10.2017 - 08.2018
- Tailored bodywork to furnish personal and individualized massages.
- Consistently increase client satisfaction through skillful service and friendly manner.
- Maintained standard upheld by staff to ensure the highest quality of service and experience.
- Cleaned massage rooms after use and prepared for next client.
Instructor
Cortiva Institute Las Vegas Campus
08.2017 - 08.2018
- Instruct students in different types of massage techniques and applications.
- Teach material from approved curriculum and develop daily lesson plans to include instructional aids.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Lead Massage Therapist
MGM Grand
06.2017 - 08.2018
- Provide therapeutic massage services and body treatments poolside while ensuring the utmost in safety and comfort of guests and coworkers.
- Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees
- Implemented and priced new add-on services to drive sales and improve guest experience overall.
Massage Therapist
Sports and Therapeutic Bodywork
10.2014 - 08.2018
- Provide clients with assistance and information regarding techniques for postural improvement and stretching, strengthening, recreation, and rehabilitative exercises
- Consistently increase client satisfaction through skillful service and friendly manner.
- Created repeat business by developing long-term relationships with regular customers.
Supervisor/Administrator/Teaching Assistant
CornerStone Christian Academy
07.2014 - 07.2017
- Director of before/after care program and summer camp program
- Supervise program employees by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures
- Provide general administrative and clerical support including mailing, scanning, faxing, copying to management, and maintaining filing system.
Massage Therapist
Broadmoor Hotel
04.2012 - 03.2013
- Collaborated with spa management to ensure the delivery of efficient, 5 star quality service
- Sought greater levels of health for clients weekly through one-on-one customized massage therapy
- Consistently received positive feedback from guests on performance reviews.
Education
Professional and Master Bodyworker Program
Nevada School of Massage Therapy
Las Vegas, NV2011
Skills
- Self-Motivated
- Client-Focused
- Professional
- Emotional Intelligence
- Brand Representation
- Problem Resolution
- Client Motivation and Retention
- Communication Clarity
Additional Information
Professional and Master Bodyworker Program Awards
- Outstanding Academic Achievement Award
- Perfect Attendance Award
- Internship Achievement Award
- Perfect Clinic Attendance Award
- Certificate of Participation in Volunteering 8hrs of Sports Massage Therapy for the Ironman Triathlon
- Team Player Award
Timeline
Customer Relations Executive
Audrey Danielle Massage
08.2020 - Current
Client Retention Specialist
Urban Retreat Day Spa
08.2018 - 08.2020
Massage Therapist
Green Valley Ranch Resort Spa & Casino
10.2017 - 08.2018
Instructor
Cortiva Institute Las Vegas Campus
08.2017 - 08.2018
Lead Massage Therapist
MGM Grand
06.2017 - 08.2018
Massage Therapist
Sports and Therapeutic Bodywork
10.2014 - 08.2018
Supervisor/Administrator/Teaching Assistant
CornerStone Christian Academy
07.2014 - 07.2017
Massage Therapist
Broadmoor Hotel
04.2012 - 03.2013
Professional and Master Bodyworker Program
Nevada School of Massage Therapy
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