Audrey Gordon
Las Vegas
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
Certification
Work History
Administrative Assistant
Elevator Ventures
2023 - 2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail for company president.
- Completed forms, reports, logs, and records to quickly handle all company documentation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Manager
Liftco Elevator Group
2017 - 2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Dispatcher
Liftco Elevator Group
2014 - 2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely arrival of mechanics and/or maintenance staff.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes, short staff and holiday coverage.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Housing Specialist
The Doe Fund, Inc
2008 - 2014
- Interfaces with landlord and management companies to establish working relationships.
- Oversees landlord and management company compliance in meeting the established housing laws, building codes and lease agreements.
- Ensured apartments meet all applicable building codes and is ready for client habitation.
- Worked in conjunction with Case Management to identify potential clients for housing.
- Identify, submit and follow up on applications for grants and housing subsidies for clients.
Purchasing and Material Manager
The Doe Fund, Inc
01.2001 - 2008
- Was responsible for purchasing and managing inventory levels for uniforms, janitorial supplies, office supplies, field supplies, Intake Dept, and Nextel equipment.
- Managed logistics of product movement from suppliers to warehouse destinations.
- Reconciled inventory variances at off site warehouse locations.
- Maintained vendor files, pricing and shipping information.
- Maintained complete and accurate receiving. Managed vendor relationships.
- Negotiated strategies for overall cost reductions, delivery and payment terms.
- Interacted with others as required to solve any issues including warehouse personnel, accounting personnel, customers, vendors/supplies and management.
Education
Police Science
John Jay College of Criminal Justice
New York, NYSkills
- Microsoft Excel, Word, Adobe Acrobat and Dropbox
- Affordable Housing Knowledge
- Housing counseling
- Phone dispatch
- Daily reports
- Customer communication
- Maintenance recordkeeping
- Schedule coordination
Certification
- New York University - Bookkeeping Certificate
Timeline
Purchasing and Material Manager
The Doe Fund, Inc
01.2001 - 2008
Administrative Assistant
Elevator Ventures
2023 - 2025
Office Manager
Liftco Elevator Group
2017 - 2023
Dispatcher
Liftco Elevator Group
2014 - 2017
Housing Specialist
The Doe Fund, Inc
2008 - 2014
Police Science
John Jay College of Criminal Justice