Audrey Graves
New York,NY
Summary
Resourceful, accomplished and dedicated administrative support professional. Excellent organizational, technical and interpersonal skills. Excellent attention to detail and determining client needs. Exceptional commitment to superior customer service and confidentiality. Confident and poised in interactions with individuals at all levels.
Overview
35
35
years of professional experience
Work History
Volunteer
Salvation Army
10.2021 - 12.2024
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Volunteer
Easterseals
11.2023 - 12.2024
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Volunteer
Bethel Gospel Assembly
01.2008 - 02.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Full-Time Substitute Teacher
NY City Department Of Education
06.2018 - 05.2019
Senior Member Services Representative
United Health Care Union
09.1989 - 06.2008
- Coordinated office operations by greeting guests, directing calls, scheduling meetings, maintaining records, processing payments, and ensuring adequate supply inventory.
- Facilitated and led membership orientations, ensuring applicants received guidance and support throughout the process.
- Transcribed and inputted application data with high accuracy, creating reports to track membership intake and completed applications.
- Implemented and developed customer service training processes.
- Cross-trained and backed up customer service representatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding operations, policies and services.
- Delivered prompt service to prioritize members' needs.
Education
Bachelor of Science -
Nyack College
Nyack, NY01.2018
Volunteer And Professional Experience
- Social Services Department Volunteer, Easterseals, Daytona Beach, FL, 11/23-Present
- Volunteer, Salvation Army, Daytona Beach, FL, 10/21-Present
- Full-Time Substitute Teacher, NY City Department Of Education, NY, NY, 06/18-05/19
- Volunteer, Youth Services Department, Bethel Gospel Assembly, NY, NY, 01/08-02/20
- Senior Member Services Representative, United Health Care Union, NY, NY, 09/89-06/08
Areas Of Expertise
Schedule and verify appointments, Organize and maintain documents and case files, Successfully route telephone inquiries, Accurately complete intake forms, Efficiently coordinate front office activities and check-in/check-out process, Greet customers and direct them to appropriate staff, Assist clients with business issues, Intake and eligibility determination, Provide excellent customer service, Excellent written and verbal communication skills, Bill for services, post payments, reconciliations, Enter data and appropriate codes into software, Online billing document, Produce and distribute correspondence memos, letters, faxes and forms
Timeline
Volunteer
Easterseals
11.2023 - 12.2024
Volunteer
Salvation Army
10.2021 - 12.2024
Full-Time Substitute Teacher
NY City Department Of Education
06.2018 - 05.2019
Volunteer
Bethel Gospel Assembly
01.2008 - 02.2020
Senior Member Services Representative
United Health Care Union
09.1989 - 06.2008
Bachelor of Science -
Nyack College