Business-minded Mortgage Loan Officer bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Amerisave
10.2021 - Current
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Worked with underwriters to fix application problems and resolve issues.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Explained different types of loans pertaining to client situations.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Negotiated loan terms and conditions with clients to maximize profitability.
Leasing Manager
Drucker And Falk
11.2018 - 12.2021
Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Streamlined the leasing process for efficiency by implementing an online application system.
Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Organized and hosted community events, fostering a positive living environment for tenants.
Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Collected, completed, and processed lease applications.
Established key relationships with potential leasers and renters.
Explained terms of lease and amounts to be paid to tenants.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Created and submitted daily reports on leasing activities.
Coordinated appointments to show marketed properties.
Planned special events such as lotteries, dedications and project tours.
Delivered emergency 24-hour on-call service for tenants on building issues.
Branch Manager
Enterprise
03.2016 - 11.2018
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Complied with regulatory guidelines and requirements.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Implemented service improvements to enhance sales cycle.
Head Teller
Commonwealth Bank And Trust
09.2003 - 01.2009
Enhanced customer satisfaction by providing efficient and accurate transaction services.