Audrey Hago
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Marriot International
Charlotte, NC
10.2022 - Current
- Resolved customer complaints promptly and courteously.
- Transmitted and received messages using telephones or telephone switchboards.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Receive and answer emails and check all department documents.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Manage Marriott systems and software such as Lightspeed, MICROS and GXP.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Credit Clerk
Kimbrells Furniture
Charlotte, NC
06.2021 - 10.2022
- Provided customer credit information to official representatives from banks and other financial institutions.
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
- Informed applicant of credit research results in writing with formal credit reports.
- Analyzed customer financial data to determine eligibility for loan products.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Submitted delinquent accounts to collections department or outside resources.
- Generated reports on outstanding balances, delinquencies, and payment histories.
- Conducted research on past due accounts as requested by management.
- Provided assistance to other departments in resolving customer issues as needed.
- Contacted customers to notify of delinquent payments and resolve.
Education
High School Diploma -
Myers Park High School
Charlotte, NC01-2021
Skills
- Transportation Information
- Guest Relations
- Hospitality Services
- Credit and Cash Payments
- Front Office Support
- Training and Mentoring
- Fluent in spanish and english
- Guest Services
- Time Management
- Transaction Processing
- Safety and Security Procedures
- Customer Service
- Information Protection
- Clerical Duties
- POS Systems
- Problem-Solving Skills
- Administrative Support
Accomplishments
- Recognized and awarded as Front of the house, Associate of the month of September by The Westin Charlotte.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Marriot International
10.2022 - Current
Credit Clerk
Kimbrells Furniture
06.2021 - 10.2022
High School Diploma -
Myers Park High School