Audrey Harris-Hayes
Southaven,MS
Summary
Registered Nurse with 32 years experience in clinical settings providing nursing care to diverse populations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Clinician RN
Cigna/ Express-Scripts/Accredo
04.2018 - 08.2024
- Provided health education to patients, promoting self-care and disease prevention strategies.
- Fostered strong relationships with local community resources, connecting patients with additional support services as needed.
- Participated in quality improvement initiatives, identifying opportunities for enhanced efficiency within the telehealth nursing department.
- Maintained accurate documentation of all telephonic encounters, contributing to comprehensive electronic health records for each patient.
- Expedited access to medical services for patients by efficiently scheduling appointments and coordinating referrals when necessary.
- Advanced professional development by regularly attending trainings, conferences, and workshops focused on telephonic nursing trends and innovations.
- Ensured patient privacy and confidentiality through strict adherence to HIPAA regulations during all communications.
Community Health School Nurse
Well Child
08.2017 - 04.2018
- Provided safe and effective care for faculty, staff and students
- Educated faculty, staff ,students and parents on various health topics to promote overall health and wellbeing.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Served as a resource for faculty by providing training on first aid, CPR, and other health-related topics.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, among others.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Reduced absenteeism rates by proactively addressing student health concerns and providing timely interventions.
Care Coordinator
Blue Cross Blue Shield Of TN
06.2010 - 08.2017
- Coordinated the care for elderly and physically disabled clients
- Initiated PAE assessments and plans of care in the community and nursing facilities
- Performed monthly telephonic calls and quarterly visits for community members
- Transitioned members from nursing facility to home and home to nursing facility
- Monitored hospitalizations for nursing facilities and community members
- Provided disease management and education to members and providers
- Monitored HEDIS measures and gaps for members
- Participated in MD Rounds and monthly educational in-services.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Community Health Nurse-School Nurse
Well Child
04.2010 - 08.2010
- Provided safe and effective care to faculty,, staff and students
- Educated faculty, staff, students and parents in a wide range of preventive care and education
- Trained staff in medication administration and CPR/ First Aid
- Performed immunization audits and vision/hearing screenings
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Participated in ongoing professional development and training opportunities to stay abreast of best practices and emerging trends in community health nursing.
Utilization Management RN
United Health Group AmeriChoice
09.2008 - 04.2010
- Managed chronic diseases among inpatient hospitalization, skilled and rehabilitation nursing facilities
- Evaluated the appropriateness and medical necessity of health care services and facilities based on criteria and guidelines
- Coordinated and participated in discharge planning with MD, staff, facilities, and patients
- Participated in monthly staff meetings, in-services, and documentation retention.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Community Health Nurse-Asthma Case Manager/Educator
LeBonheur Coordinated School Health
08.2001 - 09.2008
- Provided case management and education approach in managing chronic diseases and asthma
- Provided students, parents and faculty with asthma education based on Open Airways Curriculum (American Lung Association)
- Provided weekly telephonic calls to parents regarding student absences and intervention if absence related to asthma
- Performed peak flow meter testing, heights, weights
- Provided staff and community with in-service education, including Asthma among many topics
- Collaborated with other health-focused organizations and agencies to promote community health.
- Educated students in weekly asthma classes.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
Nurse Supervisor (Weekend)
Court Manor
04.2002 - 09.2002
- Supervised employees in a nursing facility setting per weekend shift
- Assigned work schedules
- Functioned as a procedure and wound care nurse
- Reviewed procedures and documentation for Medicaid/Medicare reimbursement.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, improving health outcomes.
- Developed strong relationships with medical providers which facilitated improved collaboration between nurses and physicians resulted in more effective treatment strategies being implemented swiftly.
Community Health Nurse-School Health Nurse
LeBonhuer Coordinated School Health
08.1999 - 08.2001
- Provided safe and effective care for faculty, staff and students
- Performed blood pressure checks and vision/ hearing screenings
- Participated in immunization clinics in the community
- Trained staff in medication administration and CPR/First Aid
- Educated faculty, staff, students and parents in a wide range of preventive care and education.
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Collaborated with other health-focused organizations and agencies to promote community health.
Public Health Nurse- Children Special Services Care Coordinator
Memphis Shelby County Health Department
11.1995 - 06.1999
- Functioned as a Care Coordinator to empower patients/families to understand diagnosis
- Provided education and intervention
- Worked directly with patients/families to become independent with medical and social needs
- Performed home visits and collaborated with other agencies
- Functioned as a pediatric, neurology and orthopedic clinic nurse
- Reminded and reinforced the importance of medical appointments
- Followed up with MD orders
- Obtained referrals and insurance verification
- Scheduled medical and laboratory appointments for clinics.
Community Clinic-Triage/ Charge Nurse(PRN)
Memphis Health Center
04.1996 - 01.1997
- Interchanged roles as a pediatric, OB/GYN, adult medicine, triage and charge nurse
- Instructed staff in proper medical care and procedures
- Provided patient referrals to hospitals and clinics
- Obtained vital signs, assisted with exams, administered medication, and obtained cultures and labs.
- Coordinated nursing care in the clinic through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Public Health Nurse-School Nurse
Memphis Shelby County Health Department
11.1995 - 09.1996
- Provided safe and effective care to faculty, staff members and students
- Performed nursing/first aid treatment to students and faculty
- Educated students in general health subjects in class
- Trained staff in medication administration
- Reduced disease transmission through administering immunizations and providing education on infection prevention.
- Increased vaccination rates within the community through targeted campaigns and educational outreach efforts.
- Prevented illness by education public on healthy practices to stop disease.
- Performed Immunization audits
- Performed procedures for special needs children.
Public Health Nurse-WIC/Immunizations
Memphis Shelby County Health Department
05.1996 - 08.1996
- Provided safe and effective immunizations for infants, school aged children and adults
- Responsible for educating individuals about immunizations and the side effects
- Obtained heights, weights and hematocrits, for women, infants and children.
Pediatric Oncology - Inpatient Staff Nurse
St. Jude Children's Research Center
09.1992 - 12.1995
- Performed as a PRN Nurse (team leader)
- Performed safe, effective and heart rendering care to cancer/ AIDS patients / families
- Provided education to patients and parents regarding disease process
- Experienced in chemotherapy administration, research protocols and transplant patients.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
Education
Bachelor of Science: Nursing -
Memphis State University-Loewenberg School of Nursing
Memphis, TN05.1992
Skills
- Health Screenings
- Wellness
- Community Events
- Child and Adolescent Health
- Disease Prevention and Intervention
- Patient Evaluation/ Intervention
- Patient/Family-focused
- Personable and Trustworthy
- Very Organized
- Fast Learner
- Educator
- Preceptor
Certification
- Registered Nurse-Multi State License, Tennessee and Mississippi
- CPR/First Aid Instructor, American Heart Association, 1999-2000
- HIV/AIDS Instructor, American Heart Association, 2000-2001
- CHOICES PAE Assessor, TN Government, 2010-2017
Affiliations
- Asthma STAT Coalition, 2007-2008
- West Tennessee Association of School Nurses, 2004-2008
- Tennessee Public Health Association, 2004-2005
- Alpha Kappa Alpha Sorority, Incorporated-Graduate Chapter
Activities
- Volunteer-Memphis in May
- Participated and Organized Health Fairs
- Participated in Mass CPR Day
- CPR/First Aid Training
- Performed LeBonhuer Competency Check-Offs (Essential Skills)
- Participated in Blue Cross Blue Shield of Tennessee Healthy Churches
Timeline
Telephonic Nurse Clinician RN
Cigna/ Express-Scripts/Accredo
04.2018 - 08.2024
Community Health School Nurse
Well Child
08.2017 - 04.2018
Care Coordinator
Blue Cross Blue Shield Of TN
06.2010 - 08.2017
Community Health Nurse-School Nurse
Well Child
04.2010 - 08.2010
Utilization Management RN
United Health Group AmeriChoice
09.2008 - 04.2010
Nurse Supervisor (Weekend)
Court Manor
04.2002 - 09.2002
Community Health Nurse-Asthma Case Manager/Educator
LeBonheur Coordinated School Health
08.2001 - 09.2008
Community Health Nurse-School Health Nurse
LeBonhuer Coordinated School Health
08.1999 - 08.2001
Public Health Nurse-WIC/Immunizations
Memphis Shelby County Health Department
05.1996 - 08.1996
Community Clinic-Triage/ Charge Nurse(PRN)
Memphis Health Center
04.1996 - 01.1997
Public Health Nurse- Children Special Services Care Coordinator
Memphis Shelby County Health Department
11.1995 - 06.1999
Public Health Nurse-School Nurse
Memphis Shelby County Health Department
11.1995 - 09.1996
Pediatric Oncology - Inpatient Staff Nurse
St. Jude Children's Research Center
09.1992 - 12.1995
- Registered Nurse-Multi State License, Tennessee and Mississippi
- CPR/First Aid Instructor, American Heart Association, 1999-2000
- HIV/AIDS Instructor, American Heart Association, 2000-2001
- CHOICES PAE Assessor, TN Government, 2010-2017
Bachelor of Science: Nursing -
Memphis State University-Loewenberg School of Nursing
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