Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Audrey Hart

Cincinnati

Summary

Support services professional with proven track record of delivering seamless administrative support and coordination. Known for strong collaboration within teams and consistent focus on achieving operational goals. Adaptable and reliable, skilled in managing changing priorities and maintaining high standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Services Coordinator

CareStar
03.2024 - Current
  • Maintained detailed records of client interactions, enabling accurate tracking of recurring issues and areas requiring improvement.
  • Contributed actively to the continuous improvement of support services, sharing insights and best practices with colleagues to foster a culture of excellence.
  • Enhanced client satisfaction by efficiently addressing and resolving support service inquiries.
  • Prioritized workload effectively to manage competing deadlines while maintaining a high level of responsiveness to incoming requests.

Customer Service Representative

RDI
02.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.

Manager

LaRosa's
01.2020 - 01.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Building staff morale
  • Good computer skills, fluent with Microsoft programs
  • Being proactive, learning to anticipate issues
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Waitress

LaRosa's Pizzeria
05.2015 - 01.2020
  • Enhanced presentation, upselling, and promotion skills
  • Fast pace, high pressure environment
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Some college - Business

University of Cincinnati-Blue Ash College
Blue Ash, OH
12.2022

Skills

  • Crisis Management
  • Client satisfaction
  • Workload balancing
  • Strong Organization
  • Stress Tolerance
  • Call center experience

Certification

ServSafe

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Support Services Coordinator

CareStar
03.2024 - Current

Customer Service Representative

RDI
02.2023 - 02.2024

Manager

LaRosa's
01.2020 - 01.2023

Waitress

LaRosa's Pizzeria
05.2015 - 01.2020

Some college - Business

University of Cincinnati-Blue Ash College

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Audrey Hart