Audrey Hayslip
Business Leadership, Project Mgmt
Lott,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in business standards and regulations.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Senior Mortgage Loan Processor
American Financial Network Inc
Manalapan , NJ
05.2020 - 09.2022
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Set up and completed loan submission packages.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Educated customers on loan services and regulations to confirm compliance.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Processed mortgage loan applications accurately and successfully for over 17 years
Technical Assistant
American Airlines
Ft. Worth, Texas
03.2016 - 05.2020
- Provide support to team of 35+ team members, including upper management
- Manage various projects for Boeing fleet that included evaluating customers’ requirements/needs and prepared scope, project plan, and schedule
- Conduct new hire orientation for team members and contractors that included desk assignment, equipment ordering, internet setup, and welcome packet
- Coordinate internal and external training and travel for team members and contractors
- Assist analysts with Engine Systems Maintenance audits, Filemaker, Request for Technical
- Publication Change and Dart requests, Electronic Requests for Service, and researching documentation
- Prepare weekly management reports, expense reporting, and maintained departmental calendar
- Perform clerical tasks including supply ordering, maintaining office inventory, and breakroom cleanup
- Backup support for other administrative assistants in Dallas, Tulsa, and Charlotte
Retail Merchandiser, Independent Contractor
Sterling Sales and Service
Fort Worth, Texas
05.2014 - 03.2016
- Complete store displays within a timely manner, including meeting and exceeding store reset numbers significantly
- Set merchandise in store displays by reviewing and following plan diagrams and adjusting shelving units
- Maintained communication with store personnel and management to gain entry and proper placement of product
- Established strong vendor relationships to maintain and support business.
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at many locations by following established planograms.
- Arranged consistent shelves, bins, and racks at 10 locations per day by following established planograms
Jr Underwriter
Veterans United Home Loans
Irving, Texas
09.2013 - 04.2014
- Perform loan documentation review in accordance with VA regulations and company policy guidelines
- Maintain loan documentation data and conduct underwriting entries in software
- Prepare loan paperwork for senior underwriters final approval
- Conduct loan review to ensure compliance with government guidelines and policy
- Ensure accurate recording of loan documents including required documentation, signatures, and approvals
- Maintain communication with team members, management, customers, and investors
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Ascertained application viability by verifying collateral values, title reports and appraisals.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Loan Coordinator
Benchmark Mortgage Colleyville
Colleyville, Texas
06.2012 - 03.2013
- Assisting customers and in loan process
- Assisting loan officers with data entry, marketing, closings
- Providing constant communication to all parties involved in loan process
- Pre-underwrite loan applications, gather and review documentation to determine if additional documentation is needed and verify all investor guidelines are met
- Review appraisals for any issue to property valuation
- Submit loan to underwriting
- Gather documentation to clear any conditions required
- Ordering loan vendor items needed and scanning documentation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Developed systems to efficiently track loan documents and enhance accuracy
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Submitted loan applications to underwriter for verification and recommendations
- Collaborated with other departments to promptly process loan applications
- Examined customer loan applications for loan approvals and denials
- Developed strong relationships with customers through high levels of customer service
- Assisted customers in understanding loan terms and conditions to make informed decisions
- Maintained strict confidentiality of bank records and client information
- Utilized risk management strategies to attain high loan approval rates
- Monitored pipelines to track and log status of loans
- Processed loan applications and monitored progress from start to finish
Mortgage Specialist
Disys/Capital One
Dallas, Texas
11.2011 - 05.2012
- Maintained and processed pipeline of 30-60 government/conventional purchase and refinance loans
- Review pre-underwrite loan applications and ensure identifying information, property valuation, outstanding liens, and rights to property were accurate
- Explained legal aspects of loan to borrower, as well as payment terms and clauses
- Evaluated pay stubs, credit history, tax information and bank statements for financial status
- Explained different types of loans pertaining to client situations
- Reviewed loan files and updated to match current standards
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
Operations Manager/Mortgage Specialist
InterLinc Mortgage Services LLC/Envoy
Dallas, Texas
06.2010 - 08.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Loan Processing Specialist/Underwriter
MetLife Home Loans
Irving, Texas
08.2007 - 06.2010
- Conduct loan review to ensure compliance with FNMA/FHLMC/FHA/VA guidelines and company policy
- Created and managed loan workflows to ensure required information and paperwork was accurate and received
- Coordinate internal trainings to mentor and develop team members
- Maintain communication with team members, management, customers, and investors, Conduct loan review to ensure compliance with government guidelines and policy
- Review and approve HUD settlement statements and initiate wire documents for funding
- Ensure accurate recording of loan documents including required documentation, signatures, and approvals
- Maintain communication with team members, management, customers, and investors
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Project Management Courses Completed, Certificate Earned - Business With Project Management Cert
University of Phoenix
Tempe, AZ 09.2020 - 07.2021
Microsoft Excel training courses- Certificates received - Microsoft
American Airlines- Flagship University
Irving, TX 10.2021 - 11.2023
Finishing Bachelors Degree And Leadership Cert - Business Management
Attending University of Phoenix
Phoenix, AZ 04.2019 - Current
Skills
Microsoft Office, Word, Excel, PowerPoint, VisioSABRE, DECS, Workbrain, CITRIX, RTPC, ERFS, DART, ESM, EtcAdditional Mortgage Software: Encompass, TMO, LIS, Edge, Genesis, CalyxPoint, Loan Prospector, VA portal, FHA connection
Application preparation
Information Verification
Financial document review
Processing procedures
Created reports
Planning and Coordination
Attention to Detail
Organization and Time Management
Teamwork and Collaboration
Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Microsoft Excel training courses- Certificates received - Microsoft
American Airlines- Flagship University
10.2021 - 11.2023
Project Management Courses Completed, Certificate Earned - Business With Project Management Cert
University of Phoenix
09.2020 - 07.2021
Senior Mortgage Loan Processor
American Financial Network Inc
05.2020 - 09.2022
Finishing Bachelors Degree And Leadership Cert - Business Management
Attending University of Phoenix
04.2019 - Current
Technical Assistant
American Airlines
03.2016 - 05.2020
Retail Merchandiser, Independent Contractor
Sterling Sales and Service
05.2014 - 03.2016
Jr Underwriter
Veterans United Home Loans
09.2013 - 04.2014
Loan Coordinator
Benchmark Mortgage Colleyville
06.2012 - 03.2013
Mortgage Specialist
Disys/Capital One
11.2011 - 05.2012
Operations Manager/Mortgage Specialist
InterLinc Mortgage Services LLC/Envoy
06.2010 - 08.2011
Loan Processing Specialist/Underwriter
MetLife Home Loans
08.2007 - 06.2010