Audrey Hayslip
Business Leadership, Project Mgmt
Lott,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in business standards and regulations.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Senior Mortgage Loan Processor
American Financial Network Inc
Manalapan , NJ
05.2020 - 09.2022
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Set up and completed loan submission packages.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Educated customers on loan services and regulations to confirm compliance.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Processed mortgage loan applications accurately and successfully for over 17 years
Technical Assistant
American Airlines
Ft. Worth, Texas
03.2016 - 05.2020
- Provide support to team of 35+ team members, including upper management
- Manage various projects for Boeing fleet that included evaluating customers’ requirements/needs and prepared scope, project plan, and schedule
- Conduct new hire orientation for team members and contractors that included desk assignment, equipment ordering, internet setup, and welcome packet
- Coordinate internal and external training and travel for team members and contractors
- Assist analysts with Engine Systems Maintenance audits, Filemaker, Request for Technical
- Publication Change and Dart requests, Electronic Requests for Service, and researching documentation
- Prepare weekly management reports, expense reporting, and maintained departmental calendar
- Perform clerical tasks including supply ordering, maintaining office inventory, and breakroom cleanup
- Backup support for other administrative assistants in Dallas, Tulsa, and Charlotte
Retail Merchandiser, Independent Contractor
Sterling Sales and Service
Fort Worth, Texas
05.2014 - 03.2016
- Complete store displays within a timely manner, including meeting and exceeding store reset numbers significantly
- Set merchandise in store displays by reviewing and following plan diagrams and adjusting shelving units
- Maintained communication with store personnel and management to gain entry and proper placement of product
- Established strong vendor relationships to maintain and support business.
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at many locations by following established planograms.
- Arranged consistent shelves, bins, and racks at 10 locations per day by following established planograms
Jr Underwriter
Veterans United Home Loans
Irving, Texas
09.2013 - 04.2014
- Perform loan documentation review in accordance with VA regulations and company policy guidelines
- Maintain loan documentation data and conduct underwriting entries in software
- Prepare loan paperwork for senior underwriters final approval
- Conduct loan review to ensure compliance with government guidelines and policy
- Ensure accurate recording of loan documents including required documentation, signatures, and approvals
- Maintain communication with team members, management, customers, and investors
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Ascertained application viability by verifying collateral values, title reports and appraisals.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Loan Coordinator
Benchmark Mortgage Colleyville
Colleyville, Texas
06.2012 - 03.2013
- Assisting customers and in loan process
- Assisting loan officers with data entry, marketing, closings
- Providing constant communication to all parties involved in loan process
- Pre-underwrite loan applications, gather and review documentation to determine if additional documentation is needed and verify all investor guidelines are met
- Review appraisals for any issue to property valuation
- Submit loan to underwriting
- Gather documentation to clear any conditions required
- Ordering loan vendor items needed and scanning documentation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Developed systems to efficiently track loan documents and enhance accuracy
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Submitted loan applications to underwriter for verification and recommendations
- Collaborated with other departments to promptly process loan applications
- Examined customer loan applications for loan approvals and denials
- Developed strong relationships with customers through high levels of customer service
- Assisted customers in understanding loan terms and conditions to make informed decisions
- Maintained strict confidentiality of bank records and client information
- Utilized risk management strategies to attain high loan approval rates
- Monitored pipelines to track and log status of loans
- Processed loan applications and monitored progress from start to finish
Mortgage Specialist
Disys/Capital One
Dallas, Texas
11.2011 - 05.2012
- Maintained and processed pipeline of 30-60 government/conventional purchase and refinance loans
- Review pre-underwrite loan applications and ensure identifying information, property valuation, outstanding liens, and rights to property were accurate
- Explained legal aspects of loan to borrower, as well as payment terms and clauses
- Evaluated pay stubs, credit history, tax information and bank statements for financial status
- Explained different types of loans pertaining to client situations
- Reviewed loan files and updated to match current standards
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
Operations Manager/Mortgage Specialist
InterLinc Mortgage Services LLC/Envoy
Dallas, Texas
06.2010 - 08.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Loan Processing Specialist/Underwriter
MetLife Home Loans
Irving, Texas
08.2007 - 06.2010
- Conduct loan review to ensure compliance with FNMA/FHLMC/FHA/VA guidelines and company policy
- Created and managed loan workflows to ensure required information and paperwork was accurate and received
- Coordinate internal trainings to mentor and develop team members
- Maintain communication with team members, management, customers, and investors, Conduct loan review to ensure compliance with government guidelines and policy
- Review and approve HUD settlement statements and initiate wire documents for funding
- Ensure accurate recording of loan documents including required documentation, signatures, and approvals
- Maintain communication with team members, management, customers, and investors
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Project Management Courses Completed, Certificate Earned - Business With Project Management Cert
University of Phoenix
Tempe, AZ 09.2020 - 07.2021
Microsoft Excel training courses- Certificates received - Microsoft
American Airlines- Flagship University
Irving, TX 10.2021 - 11.2023
Finishing Bachelors Degree And Leadership Cert - Business Management
Attending University of Phoenix
Phoenix, AZ 04.2019 - Current
Skills
Microsoft Office, Word, Excel, PowerPoint, Visioundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Microsoft Excel training courses- Certificates received - Microsoft
American Airlines- Flagship University
10.2021 - 11.2023
Project Management Courses Completed, Certificate Earned - Business With Project Management Cert
University of Phoenix
09.2020 - 07.2021
Senior Mortgage Loan Processor
American Financial Network Inc
05.2020 - 09.2022
Finishing Bachelors Degree And Leadership Cert - Business Management
Attending University of Phoenix
04.2019 - Current
Technical Assistant
American Airlines
03.2016 - 05.2020
Retail Merchandiser, Independent Contractor
Sterling Sales and Service
05.2014 - 03.2016
Jr Underwriter
Veterans United Home Loans
09.2013 - 04.2014
Loan Coordinator
Benchmark Mortgage Colleyville
06.2012 - 03.2013
Mortgage Specialist
Disys/Capital One
11.2011 - 05.2012
Operations Manager/Mortgage Specialist
InterLinc Mortgage Services LLC/Envoy
06.2010 - 08.2011
Loan Processing Specialist/Underwriter
MetLife Home Loans
08.2007 - 06.2010
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