Audrey Heiser
Fillmore,CA
Summary
Detail-oriented, structured, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Judicial Assistant III - Criminal
Santa Barbara Superior Courts
08.2021 - Current
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Drafted professional court correspondence to facilitate legal proceedings.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Marked for identification and admitted exhibits and other materials for hearings/trials.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Managed court sessions, maintaining attendant records for court proceedings.
- Conducted legal research on law, providing thorough memoranda.
- Developed and implemented processes for efficient tracking of court documents.
Hair Salon Manager
Super Cuts
02.2016 - 08.2017
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Cross-sold and up-sold new haircare products, increasing earnings 15% per month.
- Evaluated employee performance through close observation and performance rubrics.
- Maintained posting of MSDS sheets in workplace.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Cosmetology Instructor /Career Services Advisor
Marinello Schools Of Beauty
02.2012 - 02.2016
- Followed Marinello's School of Beauty, California curriculum accurately with detailed lesson plans.
- Prepared students for California Cosmetology exam with 95% success.
- Planned both theory and practical lessons for 5-50 students.
- Conducted practice exams for 10-30 students on both theoretical and practical sections.
- Recruited clients for students to get practical experience.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Established goals for courses with organized outlines and detailed lessons.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Identified program successes and failures based on student assessments and course reviews.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Maintained a 70% or higher Placement rate after completion of program.
Education
Bachelor of Science - Paralegal Studies And Litigation Technologies
Bryan University
350 W. Washington St, Tempe, AZ 8528103.2020
Skills
- Public Policy
- Proficient in: Excel, Word, Odyssey, Outlook, PowerPoint, Lexus Nexus, Clio, Case Map
- Policy Analysis
- Docket Management
- Court Procedures
- Criminal Procedures
- Dispute Resolution
- Schedule Management
- Legal Documentation
- Customer Service
Certification
- Certified - Paralegal (Since 2020)
- Licensed - Cosmetologist (2007 - Current)
Timeline
Judicial Assistant III - Criminal
Santa Barbara Superior Courts
08.2021 - Current
Hair Salon Manager
Super Cuts
02.2016 - 08.2017
Cosmetology Instructor /Career Services Advisor
Marinello Schools Of Beauty
02.2012 - 02.2016
Bachelor of Science - Paralegal Studies And Litigation Technologies
Bryan University
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