Epic
Audrey Helget
Manager
South Haven,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Clearwater Auto Parts of MN
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Para Educator Special Education
Anoka-Hennepin School District
08.2022 - 08.2024
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Providing all needs for each disability.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Personal Trainer/Group Fitness Instructor/Manager
Snap Fitness
03.2019 - 07.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Night Manager
Holiday Stationstores
10.2016 - 03.2022
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
Appointment Scheduler
St. Cloud Orthopedics
01.2019 - 04.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Medical Account Manager
Alltran health
01.2015 - 11.2018
- I specialize in handling accounts in collections for several different clients, my main task is working with attorneys' for cases involving personal injuries, workman's compassion, auto related accidents and several more in relations to medical bills. I take several inbound calls a day and make at the most 200 to many more outbound calls.
Office Manager
K&N Repair and Detailing
01.2009 - 08.2015
- Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Fielded an average of twenty customer service calls per day. Handled and distributed all incoming and outgoing mail. Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Professional Skills
- Microsoft Word: Advanced
- Quick Books: Advanced
Sales Lead
Gymboree
09.2011 - 03.2014
- Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed two employees at all times. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
Certificate - Personal Trainer
ISSA
03.2021
Associates of Science - Medical terminology
Wright Technical Center
Buffalo, MN06.2011
Diploma - undefined
Annandale Senior High
Annandale, MN06.2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Customer relations
- Bookkeeping
- Payroll and budgeting
- Credit and collections
Certification
- CPR & First Aid February 2021 to February 2023
- AED February 2021 to February 2023
- Certified Personal Trainer
- Driver's License
- Professional In Human Resources
Assessments
- Medical receptionist skills — Proficient June 2024 Managing physician schedules and maintaining accurate patient records
- Work motivation — Proficient July 2022 Level of motivation and discipline applied toward work
- Spreadsheets with Microsoft Excel — Proficient March 2024 Knowledge of various Microsoft Excel features, functions, and formulas
- Attention to detail — Proficient February 2022 Identifying differences in materials, following instructions, and detecting details among distracting information
- Data entry: Attention to detail — Proficient July 2022 Maintaining data integrity by detecting errors
- Scheduling — Proficient July 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Bookkeeping — Proficient March 2024 Calculating and determining the accuracy of financial data
- Protecting patient privacy — Proficient June 2024 Understanding privacy rules and regulations associated with patient records
- Work style: Reliability — Proficient February 2022 Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation — Proficient July 2022 Responding to customer situations with sensitivity
- Basic computer skills — Proficient July 2023 Performing basic computer operations and troubleshooting common problems
- Supervisory skills: Motivating & assessing employees — Proficient June 2024 Motivating others to achieve objectives and identifying improvements or corrective actions
- Office manager — Proficient November 2023 Scheduling and budgeting
Timeline
Office Manager
Clearwater Auto Parts of MN
08.2024 - Current
Para Educator Special Education
Anoka-Hennepin School District
08.2022 - 08.2024
Personal Trainer/Group Fitness Instructor/Manager
Snap Fitness
03.2019 - 07.2022
Appointment Scheduler
St. Cloud Orthopedics
01.2019 - 04.2021
Night Manager
Holiday Stationstores
10.2016 - 03.2022
Medical Account Manager
Alltran health
01.2015 - 11.2018
Sales Lead
Gymboree
09.2011 - 03.2014
Office Manager
K&N Repair and Detailing
01.2009 - 08.2015
Associates of Science - Medical terminology
Wright Technical Center
Diploma - undefined
Annandale Senior High
Certificate - Personal Trainer
ISSA
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Quickbooks
Languages
English
Full Professional
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