Audrey Hickman
Houston,TX
Overview
16
16
years of professional experience
Work History
Transplant Scheduling Team Lead/Patient Access Rep III
Memorial Hermann Hospital
08.2022 - Current
- Responsible for mentoring 21 employee/trainer
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Ensuring medical necessity compliance
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as it occur
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Resolved patient billing issues in line with established guidelines
Patient Access Rep III/Transplant/ Admission
Memorial Hermann Hospital
04.2015 - 04.2022
- Primary function is to perform updates to quick registrations at bedside
- Financial integrity of facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Enters information in computer system with high degree of accuracy
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required time frames.
- Stayed calm under pressure to and successfully dealt with difficult situations
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
Emergency Room Patient Access Rep
Memorial Hermann Hospital
08.2012 - 04.2015
- III/Emergency/Business Officez1`
- Primary function is to perform updates to quick registrations at the bedside
- Financial integrity of facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system with high degree of accuracy
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required time frames
- Trainer, answer phone, maintain filing systems, faxes, schedule appointments, handle mail and some emails
- Putting in Direct Admits, Life Flight orders and transfer orders into Health quest
- Handling and resolving customer service issues within Business office
- Admit, Discharge, knowledge of legal procedures and medical terminology.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
Patient Care Assistant II/Ortho Trauma
Memorial Hermann Hospital
09.2007 - 08.2012
- After delivering food trays, assistant may have to help with feeding patient
- Other patient care needs assistant performs includes but are not limited to changing clothes, skin care and helping patient to be ambulatory
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Responded to in-person and telephone requests for information to support office staff
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, Arizona06.2015
Associate of Applied Science -
Houston Community College
Houston, Texas05.2011
Medical Insurance Billing
National Institute of Technology
Houston, TX12.2004
Medical Billing and Coding -
Sanford Brown Institute
Houston, Texas06.2006
Skills
- General Skills
- Office supplies & procurement
- Correspondence & letters
- Organized & deadline oriented
- Time management
- Calendar management
- Cerner
- Administrative & clerical support
- Handling correspondence
- Customer Service & Listening Skills, Excellent Communication Skills
- Fast Learner
- Multi-tasking, Flexible
- Office Supports (phones, faxing, filing)
- Report scheduling
- Team reporting
- Scheduling and preparation
- Medical Terminology
- Customer Satisfaction
- Patient Registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 16 years of relevant work experience to the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure administrative assist position. Ready to help team achieve company goals.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Transplant Scheduling Team Lead/Patient Access Rep III
Memorial Hermann Hospital
08.2022 - Current
Patient Access Rep III/Transplant/ Admission
Memorial Hermann Hospital
04.2015 - 04.2022
Emergency Room Patient Access Rep
Memorial Hermann Hospital
08.2012 - 04.2015
Patient Care Assistant II/Ortho Trauma
Memorial Hermann Hospital
09.2007 - 08.2012
Bachelor of Science - Health Administration
Grand Canyon University
Associate of Applied Science -
Houston Community College
Medical Insurance Billing
National Institute of Technology
Medical Billing and Coding -
Sanford Brown Institute