Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Hillis

Adamsville,TN

Summary

Dynamic Inside Sales Representative with Lincare Holdings Inc., adept at fostering customer relationships and expediting order fulfillment. Proven ability in product demonstrations and inventory management, ensuring customer satisfaction. Skilled in data entry and sales reporting, I excel in high-pressure environments, driving results and enhancing team performance.

Overview

27
27
years of professional experience

Work History

Inside Sales Representative

Lincare Holdings Inc.
Clearwater, FL
04.2024 - Current
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Assisted in resolving customer complaints in a prompt manner.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Provided product information and demonstrations to customers via phone and online platforms.

Optometric Technician

Walmart
Savannah , TN
11.2003 - 06.2025
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Communicated with patients to obtain and document medical histories.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Prepared invoices for services rendered and collected payments from patients.
  • Conducted vision screenings using automated refraction technology.
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Ensured that all medical equipment was functioning properly before use.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
  • Checked patient records for accuracy and updated them when necessary.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Verified prescriptions written by doctors prior to filling orders.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Documented patient care by charting patient condition and treatment in records.
  • Instructed patients on how to properly use contact lenses or eyeglasses.

Team Lead

Phillips 66
Selmer, TN
09.2020 - 03.2024
  • Trained new staff in relevant processes and procedures.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Delegated tasks appropriately according to individual skill sets.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Ensured compliance with company policies and procedures throughout the team.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained positive working relationship with fellow staff and management.

Machine Lead/Back up Supervisor

Lacosta
Corinth , MS
06.2018 - 09.2020
  • Trained new employees on company policies, job duties, and performance expectations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Directed and supervised team of 15 employees in daily operations.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Trained new employees on company policies and procedures.
  • Complied with company policies, objectives and communication goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.

Optometric Technician

Dr. Greenburg
Russellville , AL
08.1998 - 09.2001
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Communicated with patients to obtain and document medical histories.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Prepared invoices for services rendered and collected payments from patients.
  • Conducted vision screenings using automated refraction technology.
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Ensured that all medical equipment was functioning properly before use.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Checked patient records for accuracy and updated them when necessary.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Verified prescriptions written by doctors prior to filling orders.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Documented patient care by charting patient condition and treatment in records.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Scheduled appointments for patients according to their needs and preferences.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
03-2024

High School Diploma -

Russellville High School
Russellville, AL
05-1999

Skills

  • Customer relationship management
  • Product demonstrations
  • Order fulfillment
  • Sales reporting
  • Data entry
  • Inventory management

References

References available upon request.

Timeline

Inside Sales Representative

Lincare Holdings Inc.
04.2024 - Current

Team Lead

Phillips 66
09.2020 - 03.2024

Machine Lead/Back up Supervisor

Lacosta
06.2018 - 09.2020

Optometric Technician

Walmart
11.2003 - 06.2025

Optometric Technician

Dr. Greenburg
08.1998 - 09.2001

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

High School Diploma -

Russellville High School

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Audrey Hillis