Audrey Hoang
Garland,TX
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable sales associates offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable sales offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Bed Bath & Beyond
11.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Freddy's Frozen Custard & Steakburgers
06.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Pho Banh Mi Bistro & Grill
06.2016 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2024
No Degree - Nursing BSN
College of The Mainland
Texas City, TX08.2021
High School Diploma -
Dickinson High School
Dickinson, TX07.2020
Skills
- Payment Collection
- Payment Processing
- Drawer Balancing
- Customer Service
- ID Verification
- Returns Processing
- Cash Register Systems
- Cleaning and Sanitizing
- Refunds and Exchanges
- Time Management Skills
- Cash Handling and Management
- Cash Management
- Product Knowledge
- Staff Training
- Conflict Resolution
- Written and Verbal Communication
- Inventory Management
- Merchandise Restocking
- Customer Relations
- Issue Resolution
- Cash Handling
- Product Recommendations
- Product Restocking
- Cash Register Operation
- Sales Expertise
Certification
- Certified Phlebotomy/EKG Technician, AMCA - 12/16/19 - 12/16/20
- Certified PCT, American Allied Health, 5/18/20 - 5/18/21
- CPR Certification, American Heart Association, 12/19/22 - 12/19/24
Timeline
Cashier
Bed Bath & Beyond
11.2020 - 11.2021
Cashier
Freddy's Frozen Custard & Steakburgers
06.2018 - 10.2018
Server
Pho Banh Mi Bistro & Grill
06.2016 - 08.2018
Bachelor of Science - Nursing
The University of Texas At Arlington
No Degree - Nursing BSN
College of The Mainland
High School Diploma -
Dickinson High School